New Jabra headset keeps retail workers connected, informed, ready to assist customers more effectively

Jabra has launched Jabra Perform 75, a new Bluetooth headset designed specifically for shift workers in retail environments.  

Integrating with frontline worker applications on handheld devices, this offers hands free, instant access to critical information, allowing associates to stay focused on their tasks while delivering excellent product knowledge and a better in-store customer experience.  

Perform 75 has been designed with a dedicated button on the headset that integrates with push-to-talk (PTT) capabilities delivered directly by the handheld device. 

With a press of the button, users can instantly communicate handsfree, solving queries and problems, while continuing their tasks like staffing the checkout and stocking shelves. Compatible with many leading platforms, including Microsoft, Zebra Technologies, Zello, it also offers out-of-the-box functionality for work that is heads up and virtually hands free. 

The built-in Bluetooth connection enables associates to access any voice led app on their handheld devices, including emerging AI driven applications like virtual assistants that provide real-time, voice-activated information retrieval – keeping them hands-free and focused.

Perform 75 lets associates stay hands free while speaking with colleagues, using software like voice directed picking, or getting help from an AI assistant. This makes it easier for them to get the information they need, become more productive, accurate, and focused on delivering great service.   

It also operates reliably in temperatures from 60°C to –30°C and its IP65 rated design also resists high humidity and dusty conditions, ensuring a reliable performance in extreme conditions. 

And it features Jabra’s microphone noise cancellation technology to block out 99% of background noise, ranging from nearby construction work to a busy shop floor during sales peak season, ensuring that it picks up clearly and accurately what the associate is asking.  

Its modular design, meanwhile, simplifies shift transitions with interchangeable components like headbands, boom arms, and hot swappable batteries. This allows workers to quickly assemble headsets and choose their preferred wearing style. The charging station keeps battery ready, while an organiser stores spare parts, reducing downtime and making equipment management easy.

Andrew Doyle, VP for Frontline Workers at Jabra, says: “The modern retail environment demands agility and knowledge from associates to meet rising customer expectations. We’ve channeled our expertise and worked closely with our Alliance partners to build a solution for the retail sector that enhances efficiency and customer service.”

“The Jabra Perform 75 provides hands-free access to information and seamless communication. By integrating with existing frontline worker applications, it empowers associates to work smarter, improve customer experiences, and adapt to the fast evolving retail landscape. This is the kind of innovation that bridges the gap between operational efficiency and exceptional service.”   

Perform 75 comes as an addition to the in-market Perform 45, boosting the Jabra Perform line of Bluetooth headsets built for the retail world, and will be available for distribution from mid-January. 

RTIH AI in Retail Awards

RTIH, organiser of the industry leading RTIH Innovation Awards, proudly brings you the first edition of the RTIH AI in Retail Awards, which is now open for entries. 

As we witness a digital transformation revolution across all channels, AI tools are reshaping the omnichannel game, from personalising customer experiences to optimising inventory, uncovering insights into consumer behaviour, and enhancing the human element of retailers' businesses.

With 2025 set to be the year when AI and especially gen AI shake off the ‘heavily hyped’ tag and become embedded in retail business processes, our newly launched awards celebrate global technology innovation in a fast moving omnichannel world and the resulting benefits for retailers, shoppers and employees.

Our 2025 winners will be those companies who not only recognise the potential of AI, but also make it usable in everyday work - resulting in more efficiency and innovation in all areas.

Winners will be announced at an evening event at The Barbican in Central London on Thursday, 3rd July. This will kick off with a drinks reception in the stunning Conservatory, followed by a three course meal, and awards ceremony in the Garden Room.

Please email our Editor, Scott Thompson, if you have any questions or need further information: scott.thompson@retailtechinnovationhub.com

FAQs

Is there a fee to enter the awards?: No, it is free of charge.

Can I enter across multiple categories: Yes.

Do I need to complete all the sections in the entry form? No, but the more information you provide, the better chance you have of producing a successful submission.

Is there a certain timeframe for nominated projects, initiatives etc? Yes, nominated projects, initiatives etc should have been completed (or substantially completed) during the last 12 months.

Who has visibility of our completed entry form and what information will be public should we win or be shortlisted? Only our Editor, Scott Thompson, and judging panel will view submissions. The information provided in the summary section of the entry form will be made public.

Do you only accept entries from UK-based companies? No, we accept entries from all parts of the world.

What is the shortlists process? Shortlists will be announced in April 2025, then shortlisted entries will be sent to our independent judging panel who will decide upon the winners and highly commended submissions. Shortlisted companies will be invited to attend an awards ceremony at The Barbican in Central London on Thursday, 3rd July 2o25.

Do winners and highly commended companies receive post-event coverage? Yes, post-event coverage includes articles on our website and also an in-depth awards review in our printed magazine. There is also the opportunity for a company profile type piece to be published on our site and within our magazine.

When is the deadline for 2025 submissions? Friday, 23rd May 2025.

When will the 2025 winners be revealed? Winners will be announced at an event at The Barbican in Central London on Thursday, 3rd July. This will kick off with a drinks reception, followed by a three course meal, awards ceremony, and after party featuring DJ until midnight.

Who will be judging submissions? Details of our 2025 judging panel will be announced in the near future.