End of an era for Jessica Lennox as quick commerce expert departs Co-op amid restructing move

Jessica Lennox has announced her departure from Co-op where she spent almost eight years, holding various roles during that time, most recently Q-Commerce Partnerships & Delivery Manager (Collections & Returns).

In September of last year, The Co-operative Group reported a £75 million underlying pre-tax loss for the first half of 2025, a significant downturn from the £3 million profit recorded in the same period in 2024.

This was primarily due to an £80 million earnings hit caused by a cyber attack in April, which also included £20 million in one off costs. It stated that it was refining its member and customer proposition and making structural changes for long-term success.

In a LinkedIn post, Lennox commented: "The end of an era…Due to a recent restructure at Co‑op, and after almost eight years, my role in Q‑Com has been made redundant. Not the ending I would have chosen, but I’m a big believer that everything happens for a reason. While stepping into the unknown is daunting, it can also be exciting."

She added: "I joined Co‑op at the very start of Q‑Com and had the privilege of watching it grow from the ground up. Being part of that journey is something I’ll always be proud of - the pace, the ambition, the scale of change, and above all, the people. Working alongside such talented colleagues has shaped me both professionally and personally, and will undoubtedly be the hardest part about leaving."

"Over the years, I’ve been involved in a wide range of trials and initiatives, helping to turn ideas into reality - everything from parcel locker rollouts to delivery robots. I’m proud to have played a part in building something truly special and grateful to everyone I’ve worked with along the way."

Lennox concluded: "I bring ten years’ experience in the digital space, specialising in projects and delivery. If you know of opportunities across Q‑Com/Online, Projects, Delivery or Partnerships, I’d love to connect. I’m Manchester‑based and open to remote or hybrid roles. Now it’s time to start something new."

2026 RTIH Innovation Awards

Quick commerce will be a key focus area at the 2026 RTIH Innovation Awards.

The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.