CaratIQ inks Nationwide Jewellers deal to bring AI powered cloud PoS technology to Australia New Zealand
CaratIQ, an AI operating system built for jewellery stores, has announced a partnership with Nationwide, an Australasian company, representing more than 400 jewellery stores. Under the agreement, CaratIQ will become the exclusive provider for cloud-based PoS, clienteling CRM and AI powered retail technology for the Nationwide member group.
As part of the roll-out, CaratIQ has also integrated the Nationwide Repair Price Book and Retail Management Report, allowing members to access key Nationwide tools directly within the CaratIQ platform.
"We are incredibly excited to partner with Nationwide and expand our commitment to both the Australian and New Zealand jewellery markets," says Ryan Abdullah, Founder at CaratIQ. "Nationwide has built a trusted community of more than 400 jewellery stores, and this partnership allows us to bring purpose built technology to a major network of independent retailers. We see Australia & New Zealand as a significant growth markets for CaratIQ, and this is an important step in deepening our ties with jewellers across the region."
Romel Santos, a jewellery store owner and Nationwide member using CaratIQ, says: "As both a jewellery store owner and a Nationwide member, I've seen how much of a difference CaratIQ can make in a store," says Romel Santos. "It has helped us organise our operations, improve visibility across the business, and better manage customer relationships from one place. The AI tools are especially exciting because they help save time, surface useful insights, and support a more personalised customer experience. I'm excited to see CaratIQ roll out to the wider Nationwide group and believe it will be a valuable advantage for jewellers across Australia."
Clyde Vellacott and Rachel Vellacott of Jamies Jewellers, a Nationwide member in New Zealand preparing to go live with CaratIQ, say: "Online is becoming an increasingly important part of how customers discover, research, and engage with Jamies Jewellers. We're looking forward to going live with CaratIQ because it will help us connect our PoS, inventory, customer data, and ecommerce operations in one platform.”
“That gives our stores a stronger foundation to showcase products online, manage enquiries more efficiently, and turn digital interest into real customer relationships. The AI and CRM tools are especially exciting because they will help our team follow up smarter, personalise the experience, and better serve customers whether they start online or in-store. I'm excited to see this partnership bring those capabilities to more Nationwide members across Australia and New Zealand."
“This partnership represents an exciting step forward for our members,” says Glen Pocklington, General Manager at Nationwide Jewellers. “Jewellery retail is becoming more customised, more considered and more relationship driven. Retailers need systems that help them capture meaningful customer information, build a clearer picture of each customer’s preferences, milestones and product interests, and communicate with them in a more relevant way. CaratIQ brings that together in a modern cloud-based platform with an intuitive interface that younger, customer facing retail teams can understand and adopt quickly.”
2026 RTIH Innovation Awards
AI will be a key focus area at the 2026 RTIH Innovation Awards.
The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.
Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.
Check out our 2025 winners here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
