Retail Technology Innovation Hub

BRINGING YOU THE LATEST RETAIL TECHNOLOGY NEWS AND VIEWS FROM AROUND THE WORLD

Posts tagged Customer insights

BSH Group taps Medallia tech to boost customer experience and fuel expansion into DTC market

BSH Group taps Medallia tech to boost customer experience and fuel expansion into DTC market

Continue reading…

Customer experienceStaff WriterDecember 15, 2023BSH Group, Medallia Experience Orchestration, DTC channels, AI, Personalisation, Customer experience, Omnichannel retail, Customer insightsComment

Melissa Gonzalez joins Crave Retail advisory board, with focus on digital transformation in physical stores

Melissa Gonzalez joins Crave Retail advisory board, with focus on digital transformation in physical stores

Continue reading…

AppointmentsStaff WriterDecember 7, 2023Crave Retail, Melissa Gonzalez, Appointments, Customer experience, Customer insights, Digital transformation, StoresComment

Currys selects Circana technology to boost customer decision making understanding efforts

Currys selects Circana technology to boost customer decision making understanding efforts

Customer insightsStaff WriterAugust 3, 2023Currys, Circana, Customer data, Customer insights, UK retail, SuppliersComment

Marks and Spencer customer insight team taps Vypr VyPops video insights tool

Marks and Spencer customer insight team taps Vypr VyPops video insights tool

Customer insightsStaff WriterMay 10, 2023M&S, VyPops, Vypr, Customer insights, Customer experience, Data and analyticsComment

Gen Z centric CommerceTech startup Knit raises seed funding

Gen Z centric CommerceTech startup Knit raises seed funding

Funding roundsStaff WriterJune 14, 2022Knit, Startups, Gen Z, Millennials, Customer insights, Funding rounds, Silicon Road Ventures, CommerceTechComment

Six messaging strategies for customer experience excellence

Six messaging strategies for customer experience excellence

Messaging strategiesStaff WriterMarch 29, 2021Critizr, Aurélien Dubot, Customer experience, Messaging strategies, Messaging apps, Coronavirus, Customer insights, Customer Interaction Management platforms, Bricks and mortar retailComment

Ace & Tate taps Contentsquare retail technology

Omnichannel retailStaff WriterMarch 24, 2021Ace & Tate, Contentsquare, Omnichannel retail, Bricks and mortar retail, Online retail, Custo, Customer insightsComment

Kia Motors UK deploys Feefo customer insights solution

Kia Motors UK deploys Feefo customer insights solution

Customer reviewsStaff WriterOctober 20, 2020Kia Motors UK, Feefo, Customer insights, Customer experience, Customer reviewsComment

Majid Al Futtaim gives Carrefour an omnichannel boost with dunnhumby Shop

Majid Al Futtaim gives Carrefour an omnichannel boost with dunnhumby Shop

DataStaff WriterOctober 7, 2020Majid Al Futtaim, Carrefour, dunnhumby, Customer insights, Data, dunnhumby Shop, Bricks and mortar retail, Middle East, Africa, Asia, Shopping malls, Retail technologyComment

dunnhumby moves tech to Microsoft Azure platform

dunnhumby moves tech to Microsoft Azure platform

Cloud solutonsStaff WriterJanuary 10, 2020Microsoft, Microsoft Azure, dunnhumby, Cloud solutions, Data science, Customer insights, Retail technologyComment