BSH Group taps Medallia tech to boost customer experience and fuel expansion into DTC market Continue reading… Read More Customer experienceStaff WriterDecember 15, 2023BSH Group, Medallia Experience Orchestration, DTC channels, AI, Personalisation, Customer experience, Omnichannel retail, Customer insightsComment
Melissa Gonzalez joins Crave Retail advisory board, with focus on digital transformation in physical stores Continue reading… Read More AppointmentsStaff WriterDecember 7, 2023Crave Retail, Melissa Gonzalez, Appointments, Customer experience, Customer insights, Digital transformation, StoresComment
Currys selects Circana technology to boost customer decision making understanding efforts Customer insightsStaff WriterAugust 3, 2023Currys, Circana, Customer data, Customer insights, UK retail, SuppliersComment
Marks and Spencer customer insight team taps Vypr VyPops video insights tool Customer insightsStaff WriterMay 10, 2023M&S, VyPops, Vypr, Customer insights, Customer experience, Data and analyticsComment
Gen Z centric CommerceTech startup Knit raises seed funding Funding roundsStaff WriterJune 14, 2022Knit, Startups, Gen Z, Millennials, Customer insights, Funding rounds, Silicon Road Ventures, CommerceTechComment
Six messaging strategies for customer experience excellence Messaging strategiesStaff WriterMarch 29, 2021Critizr, Aurélien Dubot, Customer experience, Messaging strategies, Messaging apps, Coronavirus, Customer insights, Customer Interaction Management platforms, Bricks and mortar retailComment
Ace & Tate taps Contentsquare retail technology Omnichannel retailStaff WriterMarch 24, 2021Ace & Tate, Contentsquare, Omnichannel retail, Bricks and mortar retail, Online retail, Custo, Customer insightsComment
Kia Motors UK deploys Feefo customer insights solution Customer reviewsStaff WriterOctober 20, 2020Kia Motors UK, Feefo, Customer insights, Customer experience, Customer reviewsComment
Majid Al Futtaim gives Carrefour an omnichannel boost with dunnhumby Shop DataStaff WriterOctober 7, 2020Majid Al Futtaim, Carrefour, dunnhumby, Customer insights, Data, dunnhumby Shop, Bricks and mortar retail, Middle East, Africa, Asia, Shopping malls, Retail technologyComment
dunnhumby moves tech to Microsoft Azure platform Cloud solutonsStaff WriterJanuary 10, 2020Microsoft, Microsoft Azure, dunnhumby, Cloud solutions, Data science, Customer insights, Retail technologyComment