Halfords taps Juniper Networks AI driven wired and wireless access solutions for digital push
Halfords has selected Juniper Networks’ AI driven wired and wireless access solutions in its stores, garages and offices.
The retailer says that it has invested heavily to accelerate its digital transformation, leveraging the benefits of Mist AI and the cloud to create better commercial services and a unified, omnichannel retail experience for its customers.
Halfords has reduced network related trouble tickets by 100% and has seen a 35% improvement in uptime in the garages and stores where the deployment has been completed.
Mist AI works in conjunction with Juniper Access Points to deliver Wi-Fi 6 and virtual Bluetooth LE services to Halfords’ staff and customer smartphones, Point of Sale devices, in-store video displays and other connected devices.
Juniper EX Series switches provide access to wired devices with AI driven automation and insights for provisioning, troubleshooting and operations.
Marvis, a virtual network assistant driven by Mist AI, provides actions for fault identification and self-driving network operations for correction.
Halfords plan to further boost its network with the modernisation of its WAN, which connects its 1,400+ stores, auto centres and mobile service vans.
To achieve this, it is also planning to deploy Juniper’s AI driven SD-WAN solution, which leverages the same cloud and Mist AI engine as its new wired and wireless network.
“The network is a utility. It is a big part of our digital transformation journey, and we needed a very intelligent, secure network with next-generation capabilities,” says Neil Holden, Chief Information Officer, Halfords.
“Juniper is a disruptor in the industry. The network user experience that it offers far exceeds anything else in the market. The ease of operations and self-healing capabilities of Juniper’s technology, along with the user experience metrics it delivers for Halfords, are outstanding.”
“Smart retailers like Halfords are leveraging AI technologies to ensure customers’ shopping experiences are positive at every touchpoint. Halfords has invested in our AI solutions to build a more detailed picture of its customers to keep up with changing consumer behaviour,” says Gos Hein van de Wouw, Vice President, Enterprise, EMEA, Juniper Networks.
“Mist AI helps Halfords optimize user experiences and simplify IT operations with automated network assurance and the proactive problem detection and resolution.”
“Users and devices have predictable connectivity and the number of network related trouble tickets have dropped by 100%.”
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