DPD UK selects Blue Yonder tech for profitable and sustainable returns management

Parcel delivery firm DPD UK has chosen Blue Yonder’s SaaS-based Returns Management solution to provide a digital portal that will be made available to all of its retail customers. 

DPD UK is a member of Geopost, a European specialist in parcel delivery and solutions for e-commerce and part of the La Poste Groupe.

The company operates more than 10,000 vehicles in the UK from 85 locations and delivers over 400 million parcels a year.

With a focus on customer service and sustainability, DPD UK was looking for a solution that would work alongside its existing capabilities and that could give it a strong competitive advantage in helping its retail customers manage returns efficiently.

Thanks to the aforementioned offering, a retail customer can get a new portal live within a few hours. This will allow consumers to book a return in seconds and drop off their items at one of over 10,000 DPD pickup locations across the UK.

They will experience a fully digital, branded journey to choose which item to return, select a return reason, and either print a label or generate a QR code to use in the drop-off location. They will also receive tracking updates once the parcel is handed over.  

“We continue to look at ways to innovate and support our retail customers. Blue Yonder’s digital returns portal, combined with our extensive pickup shop network means that 95% of the urban population are under one mile from one of our drop-off locations,” says Elaine Kerr, CEO, DPD UK. 

“As a result, returns for consumers will be quicker, easier and more convenient, giving them added confidence and peace of mind when they shop with our retailer customers.”

“The issue of returns is one that many retailers and carriers are keen to resolve. In our latest research, 68% of merchants across European e-commerce markets reported that return rates have increased in the past 12 months, and 63% confirmed that returns are a ‘significant’ or ‘very significant’ problem for their business,” says Tim Robinson, Corporate Vice President, Blue Yonder.  

“DPD UK was looking for a solution that could be a strategic differentiator for them and their retail customers within this market scenario. We are proud to team up with DPD UK in supporting their strategy and vision to achieve customer satisfaction, sustainability and innovation.”