TSB research flags music fans desperate to see Taylor Swift and Oasis UK shows falling victim to ticket scams

TSB has warned music fans to stay vigilant regarding ticket fraud, as the bank's customer data shows how people desperate to see Taylor Swift and Oasis fell victim to scams.

It compared the 15 Taylor Swift UK shows in 2024, with 15 UK Oasis concerts this summer to uncover which led to the most losses for its customers. Oasis fans lost 107% more money to scammers than Taylor Swift fans. They were also significantly more likely to be scammed, having recorded 78% more cases than Swifties.

Oasis fans lost an average of £318 - more than £240 above the starting ticket price. In comparison, some Swifties lost £219 on average, around £108 more than face value. 

TSB warns fans to stay alert on social media platforms, as its customer data shows most ticket fraud cases stemmed from online platforms. Overall, Facebook accounted for 66% of cases, followed by X (19%), Instagram (5%), Snapchat (4%) and Tik Tok (4%).

And, baby, that’s show business for you. New album The Life of a Showgirl. Out October 3 ❤️‍🔥https://t.co/rIaG2Ezo7Z

Album Producers: Max Martin, Shellback and Taylor Swift
📸: Mert Alas & Marcus Piggott pic.twitter.com/QRzLbLpnUS

— Taylor Swift (@taylorswift13) August 13, 2025

Censuswide surveyed 2,000 adults for TSB, and found that 58% of concert goers would risk buying a ticket from an unofficial source. 26% said sold out shows would be the main driver, and over 20% would consider unofficial routes, such as social media sites if tickets were cheaper than official pricing.

22% of 16–34-year-olds said they had been scammed when buying event tickets - and 35% of the same age group know someone who has fallen victim. Only 2% of over-55s reported being scammed when purchasing event tickets. And 82% in this age group are unlikely to buy tickets on social media platforms in the first place, while 70% don’t trust concert ticket listings on these platforms at all. 

Of those scammed, 41% paid for a ticket that never arrived, while 39% actually arrived at the venue only to have the ticket rejected at the gate. 35% of people also lost money through a fake payment link or website, and 20% ended up paying more than originally agreed.

Richard Daniels, Director of Fraud Prevention at TSB, says: “Scammers are banking on the excitement of fans for any major concert or event – and preying on our desperation to see favourite acts. We recommend that fans stick to official ticketing platforms and be highly cautious of ticket sales on social media platforms.”

2025 RTIH INNOVATION AWARDS

Social media will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.