Lowe’s unveils Mylow Companion, an AI app for employees in retailer's more than 1,700 stores

Lowe's has launched Mylow Companion, an AI tool aimed at improving customer service and speeding associate onboarding.

Purpose built for associate sales floor devices, this aims to provide fast access to product details, project advice, and inventory information. The launch to all employees across Lowe's more than 1,700 stores is pitched as the first time a retailer has successfully implemented this kind of technology at scale.

"Mylow Companion is another example of Lowe's living out its commitment to elevate the customer and associate experience," says Seemantini Godbole, Lowe's Chief Digital and Information Officer. "Whether associates have been on the job for five weeks or five years, they can be confident they're delivering expert level advice and assistance, and customers can trust they're getting the best service and experience of any retailer."

Mylow Companion is built on the same foundation as Mylow, Lowe's customer facing virtual advisor that was launched earlier this year. Both were produced in collaboration with OpenAI. Lowe's says it will continue developing the experience on both, introducing new capabilities and refining functionality based on direct in-app feedback.

"Through our collaboration with Lowe's, AI is making it faster and easier for their associates to help customers find exactly what they need for their most important projects," says Brad Lightcap, Chief Operating Officer at OpenAI. "We're excited to support Lowe's transformation of retail by merging their industry leading expertise in home improvement with our advanced AI capabilities.

RTIH AI in Retail Awards

RTIH, organiser of the industry leading RTIH Innovation Awards, proudly brings you the first edition of the RTIH AI in Retail Awards, which is now open for entries. 

As we witness a digital transformation revolution across all channels, AI tools are reshaping the omnichannel game, from personalising customer experiences to optimising inventory, uncovering insights into consumer behaviour, and enhancing the human element of retailers' businesses.

With 2025 set to be the year when AI and especially gen AI shake off the ‘heavily hyped’ tag and become embedded in retail business processes, our newly launched awards celebrate global technology innovation in a fast moving omnichannel world and the resulting benefits for retailers, shoppers and employees.

Our 2025 winners will be those companies who not only recognise the potential of AI, but also make it usable in everyday work - resulting in more efficiency and innovation in all areas.

Winners will be announced at an evening event at The Barbican in Central London on Wednesday, 3rd September.

This will kick off with a drinks reception in the stunning Conservatory, followed by a three course meal, and awards ceremony in the Garden Room.

Please email our Editor, Scott Thompson, if you have any questions or need further information: scott.thompson@retailtechinnovationhub.com

Key 2025 dates

Friday, 18th July: Award entry deadline 

Tuesday, 22nd July: 2025 finalists revealed

Wednesday, 23rd July - Friday, 8th August: Judging days

Wednesday, 3rd September: Winners announced at the 2025 RTIH AI in Retail Awards Ceremony, to be held at The Barbican in Central London.