Alex Francis in Deliveroo departure for Director of Omnichannel Operations role at Burger King UK

Burger King UK has appointed Alex Francis as Director of Omnichannel Operations. He joins from Deliveroo where he held the role of Head of UK and European Operations.

In a LInkedIn post, he said: “I’m super excited to be part of such an iconic brand that’s all about bold flavour and big ambition. Looking forward to driving operational excellence and empowering our restaurant teams to deliver the best guest experience across all channels.”

He added: “Thank you to the Burger King UK team for the warm welcome so far and a special thank you to Sebastian Monk (Chief Operating Officer) for the trust and opportunity.”

London calling

Burger King UK opened its new flagship restaurant on London’s Strand on 14th April.

This was its first opening in the capital’s city centre for years, with opening hours of 8am – 11pm every day, The former Topshop on the Strand (which closed three years ago) has been taken over by a five-storey location with room for more than 100 customers..

Arlene Pallares, Operations Manager at Burger King UK,  Strand, said: “It’s no secret that the Strand restaurant is one of our biggest and boldest across the whole country, and it’s an amazing feeling to finally open up in such an iconic part of the city. We really believe that this restaurant will become a go to for hungry customers, whether they work nearby or they’re just visiting for the day. Me and the team can’t wait for burger lovers to set foot in here for the first time.”

2025 RTIH INNOVATION AWARDS

Omnichannel retail will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which will open for entries in April, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.