Aussie fashion brand Decjuba connects with Keeyu, an AI agent for e-commerce operations teams

Keeyu, which detects and fixes e-commerce fulfilment, payment, and delivery issues before customers complain, automating issue resolution, has hooked Decjuba as a customer.

In a LinkedIn post, Tracy Godtschalk, CPO and Co-founder at Keeyu, said: “Decjuba delivers effortless, edgy style for women and has grown across Australia and New Zealand. Their community knows them for great clothes and great service, in-store and online.”

She added: “For retailers with large store networks and strong e-commerce, post-purchase is one of the hardest stages to keep perfect. High order volumes. Seasonal peaks. Complex fulfilment. Even small disruptions can impact the customer experience. We’re proud to partner with Decjuba to keep everything after the buy button running smoothly.”

“That is where Keeyu comes in. The AI agent for proactive e-commerce operations. We detect and fix post-purchase issues before customers ever ask, “Where is my order?” Help desks manage complaints. Keeyu prevents them. So shoppers get what they want, on time, as promised.”

2025 RTIH INNOVATION AWARDS

AI will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.