Ocado customers fume as Marks and Spencer tie up launches
Ocado will from today be selling and delivering food from M&S rather than Waitrose.
M&S splashed out £750 million last year to acquire a 50% stake in Ocado’s retail business.
Over the weekend, Ocado’s Chief Executive Tim Steiner hit out at Waitrose as the two got ready to officially part ways, ending a 20 year relationship.
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He told The Sunday Times: “They [Waitrose] have done an advert saying ‘we’ll take it from here’ or something. Well, they can’t take it from here because they don’t have the technology, the infrastructure or the systems. To put it bluntly, they don’t understand the online market like we do.”
This morning, however, all is quiet at Waitrose, whilst Ocado’s Twitter timeline is full of customers complaining about cancelled orders on day one of the M&S tie up.
Here are some of our personal faves.
Ocado and M&S did not respond to our request for comment.
However, the former’s social media team told one customer that the M&S launch had been “incredibly popular and we're experiencing high demand currently. We apologise if you did not receive the exact items you ordered.”
