Swedish retailer ICA teams with Cleveron to deploy robotics-based parcel delivery network in stores across Sweden
Swedish grocery retailer, ICA, has partnered with Cleveron, a specialist in robotics-based parcel handover solutions.
ICA is using Cleveron’s technology to automate manual pick-up points in its stores.
A pilot project between the pair finished in April 2022, and by the start of 2024, the companies had automated 75 in-store pick-up points.
Customers can use these to have their third-party parcels delivered to an ICA store of their choosing.
Cleveron board member Ott Pabut says: “We are thrilled to collaborate with ICA, a leader in the Swedish grocery sector, to redefine the parcel delivery landscape.”
“Our innovative robotic technology, integrated into ICA's network, is not just about automation; it's about revolutionising customer service and store operations.”
“This partnership is a leap forward in our mission to make parcel handover more efficient, customer-friendly, and sustainable. It's an exciting era for retail logistics, and together with ICA, we are setting new benchmarks in the industry."
Per Carlén, Business Manager for Convenience and Parcel Services at ICA, says: “We're driven to simplify daily tasks for our customers, leading us to establish the ICA Agnostic Delivery network for one stop convenience.”
“Our goal is to streamline processes, enhance efficiency, and improve customer satisfaction. In today’s competitive retail environment, evolving is essential for keeping our leadership position and market share.”
“Our collaboration with Cleveron, incorporating their robotic technology into our workflow, is about more than just retaining our position; it’s about innovating for better service and simplifying our customers’ lives."
Sofie Pettersson, Business Development Manager at ICA, says: "As we embrace technological advancements in our operations, we're constantly seeking ways to better serve our customers.”
“Integrating Cleveron's robotic technology aligns perfectly with our vision of enhancing convenience and efficiency. This partnership underscores our dedication to staying ahead in the market and delivering exceptional experiences to our customers."
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