New VoCoVo Link wearable headset device available for demonstration at National Convenience Show this week

VoCoVo has launched VoCoVo Link, a new wearable headset device specifically designed for the needs of small and medium retail environments, such as convenience stores, aimed at improving team communication and safety.

For use by up to eight team members concurrently, this improves safety by allowing people to be in constant contact with each other, and often acts as a deterrent to criminals.

Global research conducted by VoCoVo has found that 85% of small retail stores admit to having challenges with communication in-store, with the leading issue cited as team members having no way to speak with each other discreetly without customers hearing.

The survey revealed that 51% of small retailers currently rely on making calls over personal mobile devices to communicate with each other in-store.

VoCoVo Link allows retailers to provide team members with a durable, long lasting, cost-effective hands free headset that is comfortable to wear for the duration of their shift.

This reduces the reliance on mobile phones which can cause distractions to team members and be off-putting for customers in need of support.

Rob Gamlin, Founder and Co-CEO at VoCoVo, says: “We’re proud to be showcasing VoCoVo Link for the very first time at the National Convenience Show today and to demonstrate to attendees how we can support them to reach new levels of efficiency, improved safety, and enhanced customer service delivery.”

“Independent retailers are at the heart of communities all across the globe, and it’s never been more important to create solutions that ensure people’s safety and wellbeing is prioritised whilst serving their communities.”

“In VoCoVo Link, we’ve created a cost-effective solution which delivers tangible value to these businesses and their people.”

The research also highlighted user-friendliness as the number one consideration for store owners when adopting new communications technology.

An out-of-box solution, VoCoVo Link is ready to use within minutes. Retailers can access a range of after-sales support and user guides through an app. The solution will be made available through a global network of distributors and resellers.

Beth Worrall, Co-CEO at VoCoVo, says: “It was important to us that we invested time to speak with store owners about the issues they face daily, and ensure VoCoVo Link’s design and functionality addressed these head on.”

“Through this process, it was clear issues of safety and efficiency are keenly felt in smaller retail environments with fewer team members on shift at any one time with reliance on mobile phones a widespread concern.”

“With VoCoVo Link, team members no longer have to feel isolated and are provided with a fast, safe, effective means of connectivity.”

VoCoVo Link follows the Series 5 Pro headset which launched last year.

It is available for demonstration at the National Convenience Show this week and can be purchased in the UK, USA, and mainland Europe from this summer.