Retail technology innovation of the week: Universal Store Holdings taps NewStore Omnichannel PoS solution
Retail Technology Innovation of the Week is a new series brought to you by RTIH and sponsored by 3D Cloud by Marxent, highlighting stand out deployments, launches, and initiatives by retailers and tech suppliers.
Every week, we will showcase forward thinking tech plays that have impressed our Editor and the Retail Technology Innovations Report judging panel, in the run up to the publication of the 2024 report in April.
So far, we’ve flagged up sterling work being done by the likes of Ocado Retail, Decathlon, Lacoste, Downtown Spirits, TalkShopLive, Huck’s, Rovertown, Wing, Nobody’s Child, IKI, Pixevia, Walmart, A.L.C., Archive, Therabody, Outform, Kingfisher, PMC, Boots UK, Ocula Technologies, Grace O'Malley Irish Whiskey, Metacask, Ikea, Carrefour Belgium, Matalan, and McDonald’s.
And this week we’re focusing on Universal Store Holdings which is deploying NewStore’s Omnichannel PoS solution across the company’s retail banners in Australia.
The roll-out will span two brands, Universal Store and Perfect Stranger, and 89 stores, replacing each organisation’s legacy PoS systems.
The NewStore platform will allow each retailer to provide a more personalised level of service by consolidating customer, order, and inventory data into an iOS app.
As a result, each brand’s store teams will be able to assist and check out customers from anywhere on the store floor, using only an iPhone.
“NewStore was by far the most comprehensive and innovative vendor we looked at. On top of that, their composable, digital first vision aligns with the principles we are employing across the rest of our technology stack,” says Nathan Lynch, General Manager – IT, Universal Store.
“Rolling out NewStore to all our store teams is the next step in our journey to becoming a more efficient and modern retail organisation.”
“Our primary goal is to grow the business. To do that, we had to move off the legacy systems that were holding us back and implement more forward-looking solutions like NewStore,” says Alice Barbery, CEO, Universal Store.
“Not only have they demonstrated proven ROI with like-minded Australian brands, their technology will make it incredibly easy for us to expand our store footprint.”
“With NewStore’s user-friendly platform, we anticipate a seamless integration that will enhance both staff efficiency and the customer experience as we scale.”
NewStore will also enable each brand to expand upon its existing omnichannel capabilities, such as clientellng, endless aisle, store fulfilment, buy online pickup in-store (BOPIS), buy online return in-store (BORIS), and more.
“Our partnership with Universal Store and Perfect Stranger proves that we are setting a new standard for retail. We are demonstrating how technology can drive both operational efficiency and customer satisfaction,” says Stephan Schambach, Founder and CEO, Newstore.
“With our advanced omnichannel solutions, we are not just transforming the shopping experience; we are powering more unified strategies that cater to the evolving needs of the industry.”
Continue reading…