Post-purchase experiences firm Narvar hires SVP of Global Sales and VP of Global Customer Success and Support

Narvar, a specialist in post-purchase customer experience solutions, has announced the appointments of Tracey Solanas as Senior Vice President of Global Sales and Mohan Achar as Vice President of Global Customer Success and Support.

Solanas brings over two decades of experience in SaaS, e-commerce, and technology driven industries. Prior to Narvar, she held leadership roles at VTS, ShopKeep, NuORDER, and Octoly. 

"Tracey's expertise in leading global sales organisations and her ability to drive strategic growth make her a tremendous asset to Narvar," says Anisa Kumar, CEO at Narvar. "Her leadership will help us expand our reach and continue delivering innovative post-purchase solutions that create meaningful customer relationships." 

With more than 15 years of leadership in customer success and support, Achar previously served as Vice President of Global Customer Support at Outreach. He has also held key leadership roles at 8x8 and Adobe Marketo.

"Mohan is deeply passionate about customer success and operational excellence," says Kumar. "His leadership will be instrumental in ensuring our customers continue to thrive with Narvar's solutions, while delivering the effortless experiences that build brand loyalty."

"As we continue to expand our presence globally, execution and acceleration are critical," says Harish Mohan, President and CRO at Narvar. "Tracey and Mohan bring the expertise needed to move fast, scale efficiently, and drive impact for our customers. Their leadership will help us unlock new growth opportunities and elevate the standard for post-purchase experiences."

"Narvar is transforming the way brands engage with customers beyond the buy button," says Solanas. "I'm thrilled to join this exceptional team and help expand our global reach, ensuring more brands can deliver seamless and engaging post-purchase experiences." 

"Brands today must go beyond transactions to create true customer loyalty," says Achar. "I look forward to shaping an effortless and engaging post-purchase journey that strengthens relationships and drives long-term success for our clients."

2025 RTIH INNOVATION AWARDS

Post-purchase experiences will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which will open for entries in March, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.