Galeria rolls out Blue Yonder technology to enhance in-store and online customer shopping experience

German department store chain, Galeria, is deploying Blue Yonder's demand and replenishment capabilities to strengthen its supply chain and enhance operational efficiency. The ultimate aim here is to deliver a highly responsive and seamless shopping experience across both in-store and online channels.

Galeria previously relied mainly on manual processes that limited the company’s ability to forecast demand and accurately allocate inventory across its stores.

Through collaboration between Galeria's IT, purchasing and supply chain teams and Blue Yonder, the teams were able to significantly improve the retailer’s data quality, availability, and business process efficiency. The collaboration was also pivotal in establishing well defined system interfaces to support seamless data integration and automation.

A milestone was the development of a robust forecasting model, built through extensive analysis of transactional and promotional data. "Galeria's supply chain management is undergoing a significant transformation, with a primary focus on boosting customer satisfaction,” says Moritz Winter, Chief Supply Chain Officer, Galeria.

“To achieve this, it was crucial to enhance both stock availability and allocation accuracy. There was an urgent need to improve the management of allocations and replenishments, streamline business processes, and implement standardisation and automation. Galeria recognised Blue Yonder as the ideal supply chain solutions provider for this transformation.”  

"Blue Yonder’s demand and replenishment capabilities provide a high level of standardisation, AI driven forecasting, and process simplification, making them a perfect fit for our needs,” says Alexander Rings, Director, Inventory Management & Buying Analytics, Galeria.

“The implementation was initially designed to help us transform into a customer and demand driven supply chain by leveraging software as an enabler; however, it also reshaped our understanding of central business processes and needs. While stock availability increased significantly, we are in parallel working on fundamentally improving data and buying processes." 

RTIH AI in Retail Awards

RTIH, organiser of the industry leading RTIH Innovation Awards, proudly brings you the first edition of the RTIH AI in Retail Awards, which is now open for entries. 

As we witness a digital transformation revolution across all channels, AI tools are reshaping the omnichannel game, from personalising customer experiences to optimising inventory, uncovering insights into consumer behaviour, and enhancing the human element of retailers' businesses.

With 2025 set to be the year when AI and especially gen AI shake off the ‘heavily hyped’ tag and become embedded in retail business processes, our newly launched awards celebrate global technology innovation in a fast moving omnichannel world and the resulting benefits for retailers, shoppers and employees.

Our 2025 winners will be those companies who not only recognise the potential of AI, but also make it usable in everyday work - resulting in more efficiency and innovation in all areas.

Winners will be announced at an evening event at The Barbican in Central London on Wednesday, 3rd September.

This will kick off with a drinks reception in the stunning Conservatory, followed by a three course meal, and awards ceremony in the Garden Room.

Please email our Editor, Scott Thompson, if you have any questions or need further information: scott.thompson@retailtechinnovationhub.com

Key 2025 dates

Friday, 18th July: Award entry deadline 

Tuesday, 22nd July: 2025 finalists revealed

Wednesday, 23rd July - Friday, 8th August: Judging days

Wednesday, 3rd September: Winners announced at the 2025 RTIH AI in Retail Awards Ceremony, to be held at The Barbican in Central London.