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2026 RTIH Innovation Awards FAQs
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2026 RTIH Innovation Awards FAQs
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2027 RTIH AI in Retail Awards
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Convert-sational commerce: how to use web chat to drive online sales
Live chat Staff Writer 12/06/2018 Live chat Staff Writer 12/06/2018

Convert-sational commerce: how to use web chat to drive online sales

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3D Cloud
2026 RTIH Innovation Awards

2026 EVENTS

Featured
Retail Technology Expo 2026
May 26
26 May 2026 – 27 May 2026
Retail Technology Expo 2026
26 May 2026 – 27 May 2026
26 May 2026 – 27 May 2026
Shoptalk Europe 2026
Jun 9
9 June 2026 – 11 June 2026
Shoptalk Europe 2026
9 June 2026 – 11 June 2026
9 June 2026 – 11 June 2026
NRF 2026: Retail's Big Show Europe
Sept 15
15 September 2026 – 17 September 2026
NRF 2026: Retail's Big Show Europe
15 September 2026 – 17 September 2026
15 September 2026 – 17 September 2026
eCommerce Expo 2026
Sept 23
23 September 2026 – 24 September 2026
eCommerce Expo 2026
23 September 2026 – 24 September 2026
23 September 2026 – 24 September 2026

TRENDING: AI

Featured
Meet Chloe: US company 3D Cloud gears up to release AI powered and data driven kitchen design assistant
AI
Meet Chloe: US company 3D Cloud gears up to release AI powered and data driven kitchen design assistant
AI
AI
Albertsons Companies takes wraps off patent pending AI and computer vision powered supply chain tool
AI
Albertsons Companies takes wraps off patent pending AI and computer vision powered supply chain tool
AI
AI
Odd Muse and Retrofête among launch partners as Swap goes live with AI powered online shopping experience
AI
Odd Muse and Retrofête among launch partners as Swap goes live with AI powered online shopping experience
AI
AI
HyperFinity launches Agentic Insight solution and expands team with hires from Deloitte and Dentsu
AI
HyperFinity launches Agentic Insight solution and expands team with hires from Deloitte and Dentsu
AI
AI

TRENDING: AUTOMATION

Featured
Marks & Spencer begins construction work on £340 million, 1.3 million sq ft automated food distribution centre
Automation
Marks & Spencer begins construction work on £340 million, 1.3 million sq ft automated food distribution centre
Automation
Automation
Warehouse robotics specialist Exotec teams with Korean fashion brand MUSINSA to power new automated warehouse
Automation
Warehouse robotics specialist Exotec teams with Korean fashion brand MUSINSA to power new automated warehouse
Automation
Automation
M&S to buy former Asos automated fashion distribution centre as retailer looks to double online sales
Automation
M&S to buy former Asos automated fashion distribution centre as retailer looks to double online sales
Automation
Automation
Delivery Hero launches Herogen autonomous software delivery agent as part of firm's everyday app push
Automation
Delivery Hero launches Herogen autonomous software delivery agent as part of firm's everyday app push
Automation

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Automation

TRENDING: RTS 2026

Featured
WorkJam RTS 2026 research: under pressure retailers forced to prioritise cost control over employee experience
RTS 2026
WorkJam RTS 2026 research: under pressure retailers forced to prioritise cost control over employee experience
RTS 2026
RTS 2026
Retail Technology Show hits London ExCeL in April and delivers event's biggest ever innovation showcase
RTS 2026
Retail Technology Show hits London ExCeL in April and delivers event's biggest ever innovation showcase
RTS 2026

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RTS 2026
RTS 2026 conference review: agentic commerce changing the rules of the game amid retailer transformations
RTS 2026
RTS 2026 conference review: agentic commerce changing the rules of the game amid retailer transformations
RTS 2026

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RTS 2026
Retail Technology Show 2026 conference review: Tesco Lab's Ross Arnone discusses ideation and delivery
RTS 2026
Retail Technology Show 2026 conference review: Tesco Lab's Ross Arnone discusses ideation and delivery
RTS 2026

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RTS 2026

TRENDING: RTIH INNOVATION AWARDS

Featured
Warner Bros. Senior Director Christiana Hawes joins 2026 RTIH Innovation Awards judging panel
RTIH Awards
Warner Bros. Senior Director Christiana Hawes joins 2026 RTIH Innovation Awards judging panel
RTIH Awards

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RTIH Awards
The Retail Tea Break podcast host Melissa Moore joins 2026 RTIH Innovation Awards judging panel
RTIH Awards
The Retail Tea Break podcast host Melissa Moore joins 2026 RTIH Innovation Awards judging panel
RTIH Awards

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RTIH Awards
RTIH retail technology innovation awards return for 2026, deadline for submissions is 2nd October
RTIH Awards
RTIH retail technology innovation awards return for 2026, deadline for submissions is 2nd October
RTIH Awards

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RTIH Awards
Walmart's Prabhat Johl added to 2026 RTIH Innovation Awards judging panel
RTIH Awards
Walmart's Prabhat Johl added to 2026 RTIH Innovation Awards judging panel
RTIH Awards

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RTIH Awards

TRENDING: ON THE MOVE

Featured
Asos veteran and fraud prevention specialist Morgan McAlinden-Wall ends epic 11 year run at online retailer
On the move
Asos veteran and fraud prevention specialist Morgan McAlinden-Wall ends epic 11 year run at online retailer
On the move
On the move
New chapter for Alexandre Meerson as Chief Digital, Data & Technology Officer exits Sephora
On the move
New chapter for Alexandre Meerson as Chief Digital, Data & Technology Officer exits Sephora
On the move

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On the move
David Clark ends four year run as Chief Customer Officer at Sports Direct owner Frasers Group
On the move
David Clark ends four year run as Chief Customer Officer at Sports Direct owner Frasers Group
On the move

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On the move
Alex Menzies exits Holland & Barrett after supply chain systems product strategy and delivery focus
On the move
Alex Menzies exits Holland & Barrett after supply chain systems product strategy and delivery focus
On the move

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On the move

TRENDING: ON DEMAND DELIVERY

Featured
Amazon Now expands to dozens of cities across the US including Houston, Seattle, Atlanta, Denver and Orlando
On demand delivery
Amazon Now expands to dozens of cities across the US including Houston, Seattle, Atlanta, Denver and Orlando
On demand delivery
On demand delivery
Southern Co-op expands rapid delivery offering as convenience retailer announces Snappy Shopper partnership
Rapid delivery
Southern Co-op expands rapid delivery offering as convenience retailer announces Snappy Shopper partnership
Rapid delivery
Rapid delivery
Ulta Beauty ramps up on-demand delivery push as retailer adds Stateside stores to Uber Eats marketplace
On demand delivery
Ulta Beauty ramps up on-demand delivery push as retailer adds Stateside stores to Uber Eats marketplace
On demand delivery

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On demand delivery
Ahold Delhaize USA ramps up its on-demand grocery delivery push with expanded Uber Eats tie up
On demand delivery
Ahold Delhaize USA ramps up its on-demand grocery delivery push with expanded Uber Eats tie up
On demand delivery

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On demand delivery

TRENDING: STORES

Featured
P.Louise partners with Boots as British social first beauty brand makes its exclusive entrance on the high street
Stores
P.Louise partners with Boots as British social first beauty brand makes its exclusive entrance on the high street
Stores
Stores
Amazon Just Walk Out solution rethink shows why context matters so much in the emerging technology space
Stores
Amazon Just Walk Out solution rethink shows why context matters so much in the emerging technology space
Stores
Stores
Sainsbury’s touches down at Luton Airport as UK grocery giant notches up a convenience stores first in England
Stores
Sainsbury’s touches down at Luton Airport as UK grocery giant notches up a convenience stores first in England
Stores
Stores
Whole Foods Market continues UK expansion as it opens doors to new Notting Hill Gate store in London
Stores
Whole Foods Market continues UK expansion as it opens doors to new Notting Hill Gate store in London
Stores
Stores

TRENDING: APPOINTMENTS

Featured
Industry veteran David Morris takes on Chief Information Officer role at UK omnichannel retailer Card Factory
Appointments
Industry veteran David Morris takes on Chief Information Officer role at UK omnichannel retailer Card Factory
Appointments
Appointments
Amazon veteran Christina Browning exits US online giant and heads on over to Best Buy’s Marketplace team
Appointments
Amazon veteran Christina Browning exits US online giant and heads on over to Best Buy’s Marketplace team
Appointments
Appointments
Frank Sluis steps into CFO position at sportswear brand On after ending almost five year run at Ahold Delhaize
Appointments
Frank Sluis steps into CFO position at sportswear brand On after ending almost five year run at Ahold Delhaize
Appointments
Appointments
Customer experience specialist Crescendo appoints Will Newman as VP EMEA to lead firm’s European expansion
Appointments
Customer experience specialist Crescendo appoints Will Newman as VP EMEA to lead firm’s European expansion
Appointments
Appointments

TRENDING: FUNDING NEWS

Featured
Euan Blair’s AI powered upskilling startup Multiverse bags $70 million in funding at $2.1 billion valuation
Funding news
Euan Blair’s AI powered upskilling startup Multiverse bags $70 million in funding at $2.1 billion valuation
Funding news
Funding news
Including Profitmind and Croissant: 12 retail technology funding rounds you need to know about
Funding news
Including Profitmind and Croissant: 12 retail technology funding rounds you need to know about
Funding news

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Funding news
Grocery technology startup Vori secures $22 million Series B for autonomous supermarkets push
Funding news
Grocery technology startup Vori secures $22 million Series B for autonomous supermarkets push
Funding news

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Funding news
DTC platform ZyG announces blockbuster $60 million Series A funding round led by Accel
Funding news
DTC platform ZyG announces blockbuster $60 million Series A funding round led by Accel
Funding news

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Funding news
2026 RTIH Innovation Awards
Shoptalk Europe 2026
VenHub Global

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About RTIH Editor Scott Thompson   RTIH Retail Technology Innovations report   RTIH Retail Technology Hot 100 List   RTIH AI in Retail Awards finalists   2025 RTIH Innovation Awards finalists   Contact us   RTIH Top 100 Retail Tech Influencers List   Newsletter sign up   PR Newswire

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