The Co-op AGM goes digital amid coronavirus outbreak

For the first time in its 175 year history, The Co-op has completed its AGM as a digital only event.

“Despite being the first time we have attempted this, and the tight turnaround window, it has been a phenomenal success with high engagement from our members,” commented Alasdair Fowle, Head of Partnerships.

“Even a global pandemic won’t stand in the way of co-operation. Really proud of our comms, secretariat, social, events and IT teams for making it happen, and of course our 4.5 million members,” said Jon Church, Director of Communications.

Further details here.

Robo shopping demand

Last week, we reported hat Co-op was extending its deployment of Starship Technologies robots across Milton Keynes and surrounding towns and villages.

The retailer first teamed up with Starship Technologies in April 2018 to offer an emission free online home delivery service. It has seen the number of customers using robot deliveries more than double since the start of lockdown, with the value of transactions increasing four-fold as shopping habits change.

Also of interest: Starship Technologies named as RTIH startup of the year

The service has now been made available in eight Co-op stores, with six new ones added since March. Starship waived its delivery charge (which ranges from £1.49 - £2.49 according to distance travelled) for NHS workers during the lockdown period. The robots were also programmed to pause to “clap and cheer” carers and key workers at 8pm on Thursday evenings.

Co-op has also developed the range of products on offer, with shoppers now able to select from around 1,000 everyday essential products and family favourites.

Jason Perry, Co-op Head of Online Development, said: “Quality, ease and convenience is at the core of our approach and we continue to innovate and expand access to our products online in order to offer greater flexibility and choice to meet consumer needs in our communities.”