Metcalfe’s Market expands adoption of self-checkout technology with Toshiba Global Commerce Solutions
Metcalfe's Market is adopting Toshiba Global Commerce Solutions technology across its stores.
The journey with Toshiba expanded in 2023 by integrating more Self Checkout System 7 solutions across all locations through partnerships with North Country Business Products (NCBP) and LOC Software.
This involves leveraging the system’s ability to support data driven decision-making and loyalty programmes.
“Metcalfe's Market forward-thinking approach, focusing on the future of customer shopping experiences, solidifies their position as an industry leader dedicated to continuous improvement and exceptional service delivery,” says Duffy Fron, Executive Director of Sales, Toshiba Global Commerce Solutions.
“By embracing technological innovations and proactively adopting future enhancements, Metcalfe's is poised to revolutionise the checkout experience and leverage technology for the benefit of both their business and their valued customers.”
Metcalfe's journey with self-checkout began in 2016.
The growing usage of the technology across its stores led it to expand its self-service infrastructure in 2023 by adding eight additional SCO lanes across three locations featuring Toshiba’s Self Checkout System 7.
"The evolving landscape of grocery retail technology requires adaptability at its core. As the pace of change accelerates, consumers increasingly expect versatile technology options across all shopping channels - be it traditional point-of-sale, self-checkouts, online platforms, with or without rewards programmes,” says Tim Metcalfe, President at Metcalfe’s Market.
“It is imperative to partner with industry leaders like Toshiba, NCBP, and LOC Software, who stand at the forefront of technological innovation. Their ability to tailor solutions that seamlessly integrate with our customers' preferences is crucial in our technology journey.”
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