Grocery giant Waitrose chooses Trust Retail Inventory Management solution to replace legacy technology

Waitrose is working with Trust Retail, a Trust Payments company, to implement a new system which aims to improve store availability and free up Partner time for customer facing activities. 

The tie up will involve rolling out a more dynamic store inventory management system which will give stores a near real-time view of their stock position and improve data driven decisions.

Waitrose is investing heavily in new technology across its supply chain and recently laid claim to significant progress in availability, which now stands at record levels.

Under the Trust Retail system, Waitrose Partners will be able to receive stock quickly and efficiently, which will allow their time to be diverted to other customer facing tasks.

“The solution – which is being carried out as part of a wider systems upgrade – will flow data into other new dynamic planning and forecasting systems to support our overall ambition to make sure we have the right stock in the right place, at the right time,” says Alison Maffin, Supply Chain Director at Waitrose.

"I am delighted to have the opportunity to further improve our already high levels of availability by giving our Partners a real-time view of the stock on their shelves. We look forward to leveraging Trust's technology to take our inventory management capabilities to the next level."

The new system is being piloted this year in selected stores with a view to rolling out to all stores across 2025.

"It’s fantastic to see that Waitrose has chosen the Trust Retail Inventory Management solution to replace its legacy technology and we are delighted to be able to be a key partner in delivering a modern solution that will boost growth for Waitrose,” says Mike Dotson, Managing Director at Trust Retail.

“This a testament again to how our Converged Commerce proposition is resonating in the market.”