E-commerce shipping specialist Sendcloud promotes Ana Silvério Rodrigues to Chief Customer Officer role

Sendcloud, a shipping platform for e-commerce, has announced the promotion of Ana Silvério Rodrigues to Chief Customer Officer.

“Bridging the gap between merchants and carriers, we have a unique opportunity to elevate the delivery experience for end-consumers,” she says.

“Using our data proactively, we can anticipate and resolve delivery issues before they arise, easing the burden on support teams and providing merchants with shipping experiences typically only reserved for e-commerce giants.”

“I’m excited to embrace this new role and partner with our amazing team to continue to drive customer happiness.”

Before joining Sendcloud as Vice President of Customer Support in 2022, Rodrigues spent five years at Pipedrive.

“As we shape the future of e-commerce delivery, attracting and retaining talent is key. Over the past years, Ana has been instrumental in transforming shipping from a bottleneck into a growth accelerator for our customers,” says Rob van den Heuvel, CEO and Co-founder at Sendcloud, which is backed by Softbank.

“I’m proud to welcome her into this new and elevated role as we expand our leadership team. We’re fortunate to have such exceptional talent in-house and look forward to continuing to deliver top-notch shipping experiences to our merchants.”

2024 RTIH INNOVATION AWARDS

E-commerce is a key focus area for the sixth edition of the RTIH Innovation Awards, which is now open for entries.

The awards, sponsored by CADS, 3D Cloud, Retail Technology Show 2025, and Business France, celebrate global tech innovation in a fast moving omnichannel world.

It’s free to enter and you can do so across multiple categories.

Key 2024 dates

Friday, 25th October: Award entry deadline 

Tuesday, 29th October: 2024 shortlist revealed

30th October-6th November: Judging days

Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.