Conversational AI agents specialist GetVocal lands $26 million Series A round led by Creandum

GetVocal, a European provider of conversational AI agents for enterprise customer support, has closed a $26 million Series A investment round led by Creandum with participation from Elaia and Speedinvest, bringing its total fundraising to date to $30 million.

GetVocal says it will use the cash to fuel product innovation, market expansion, and hiring across Europe.

Founded in 2023 by Roy Moussa and Antonin Bertin, the company is headquartered in Paris, with a 60-strong team spread across Europe. It serves 23 markets, with a stronghold in France and Portugal, and a presence in the UK and DACH.

“Research by the MIT Media Lab shows that 95% of companies fail to get financial value from AI pilots because they lack the skills, processes, and governance to effectively integrate AI. Our customers are proudly in the 5%,” says Moussa. 

“We look forward to restoring confidence in AI agents and offering Europe’s thriving enterprises a pragmatic solution to embed them in their customer experience operations. This funding will directly support the continued development of our hybrid workforce management capabilities and enable us to grow our international team and expand our commercial reach across Europe.”

Brands such as Vodafone, Glovo, and Movistar work with GetVocal, while a pilot is in progress at Deutsche Telekom. Glovo grew its agent fleet from one to 80 AI agents in less than 12 weeks.

Bruno Machado, Senior Operations Manager at Glovo, says: “Deploying GetVocal has transformed how we serve our community. From reactivating users to streamlining management, the results speak for themselves: a five-fold increase in uptime and a 35% increase in deflection, in just weeks. It is accelerating our growth and ensuring that we remain a platform users can always count on.”

“Black box AI erodes accountability, and legacy contact-centre software locks organisations into rigid workflows unsuitable for day to day operations. GetVocal has built a winning platform that enables true automation while providing a level of control over agent behaviour that supports scaling without abandoning responsibility,” says Hanel Baveja, Partner at Creandum, who will be joining the firm’s board.

 RTIH AI in Retail Awards

RTIH proudly presents the first edition of its AI in Retail Awards, sponsored by 3D Cloud and EdTech Innovation Hub.

This is now open for entries. Deadline for submissions is Friday, 5th December. It’s free to enter and you can do so across multiple categories.

Check out categories and entry forms here.

As we witness a digital transformation revolution across all channels, AI tools are reshaping the omnichannel game, from personalising customer experiences to optimising inventory, uncovering insights into consumer behaviour, and enhancing the human element of retailers' businesses.

With 2025 set to be the year when AI and especially gen AI shake off the ‘heavily hyped’ tag and become embedded in retail business processes, our newly launched awards celebrate global technology innovation in a fast moving omnichannel world and the resulting benefits for retailers, shoppers and employees.

Our 2025 winners will be those companies who not only recognise the potential of AI, but also make it usable in everyday work - resulting in more efficiency and innovation in all areas.

Winners will be announced at an evening event at The Barbican in Central London on Thursday, 29th January. This will kick off with a drinks reception in the stunning Conservatory, followed by a three course meal, and awards ceremony in the Garden Room.