Evri faces mounting criticism as MPs escalate online delivery concerns ahead of Christmas
Two MPs have raised delivery failures with Evri after residents reported parcels dumped, misdelivered, or falsely marked as delivered.
Complaints involving Evri have intensified after two members of Parliament took to Facebook to share letters sent to Chief Executive Martijn de Lange, calling for urgent investigations into repeated delivery failures.
Caroline Dinenage, Conservative MP for Gosport, Stubbington, Lee-on-the-Solent, and Hill Head, shared that constituents had reported multiple cases of parcels being “dumped or marked as delivered with no attempt made to actually reach the recipient.”
She added that some residents had shown her delivery photos “confirming the items have simply been abandoned.”
Dinenage wrote to de Lange requesting an investigation and asked for confirmation that those affected would have parcels “located or replaced as quickly as possible.” In her letter, she commented: “Given the volume of concerns raised in such a short period, I would also welcome reassurance about the measures Evri has in place to manage increased seasonal demand and ensure delivery staff are operating to proper procedures.”
In an update in the comments, Dinenage noted that Evri had responded quickly: “Evri tell me they are looking into this ASAP, they need postcodes. If you're affected by the recent issues in Gosport can you let me know your postcode below.”
Residents immediately began posting examples of failed deliveries or workarounds they now rely on.
Amber Smith wrote: “When I order online, I first look to see who their courier is, and if it’s Evri, I do not buy from them and go elsewhere! They will soon get the msg.”
Colleen Byrne also commented: “Had to fish out mine from the neighbours bin! Wouldn’t mind if they lived next door but it was a completely different road… Oh and last month my ring doorbell caught the Evri driver taking a picture of my parcel, picking it up and walking away with it!”
Another local resident, Andrea Whitby, said: “Mine was left outside the block of flats on the pavement and said left in a safe porch area… lol.”
Dinenage noted in her original post that while many regular drivers are “excellent”, reports of items not arriving are creating “incredibly frustrating” experiences for people relying on deliveries during the Christmas period.
The issue followed a similar escalation last week by Tom Hayes, Labour MP for Bournemouth East, who also took to Facebook after constituents reported delays, misdeliveries, and parcels marked as delivered despite never arriving.
Hayes has written to de Lange stating that the situation has worsened to the point that residents have created “a dedicated Facebook group to track down missing parcels and deliver them to the right homes themselves.” He added: “People are spending their evenings becoming delivery detectives: walking the streets, knocking on doors, and using Google Maps to find their deliveries.”
His letter highlights broader operational concerns, including cases where the only proof of delivery is “nothing more than a black screen, or a photograph of a parcel outside a door that is not the recipient’s home.”
Hayes said that trust in Evri’s internal processes is being eroded and that residents feel “in an impossible position when they try to challenge claims that a delivery has been successfully made.”
He also raised business related impacts, explaining: “When a parcel is undelivered, misdelivered, or disappears, businesses will often resend the goods or issue a refund. This leaves retailers out of pocket before they can complete their own dispute with Evri and adds extra administration.”
Hayes concluded by requesting detailed explanations covering missing, misdelivered, and stolen parcels; how Evri plans to improve customer service processes; and how it intends to investigate localised delivery issues in Bournemouth.
Evri did not respond to our request for comment.
2025 RTIH INNOVATION AWARDS
Online delivery was a key focus area at the 2025 RTIH Innovation Awards.
We received a record number of entries and many fantastic examples of the continued resilience and dynamism of the retail space during hugely challenging times.
For a full rundown of all of the shortlisted entries, click here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC in Central London on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
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