Sustainable fashion firm Eileen Fisher enters into retail technology partnership with Aptos

Eileen Fisher has selected the Aptos ONE PoS platform as it looks to unify customer interactions across channels, increase operational agility and elevate the in-store experience. 

Its clothes are sold in more than 50 of its own stores in North America, online at eileenfisher.com and in over 400 department and specialty stores globally. Its clothing is designed to be part of a circular manufacturing model, starting with sustainable materials, then taking back its clothes to be resold through Renew, the company’s take back programme.

It says that it is replacing its legacy PoS system with a cloud-based, mobile first solution that will provide more personal, informed and frictionless interactions.

“The transition to Aptos ONE will bring unprecedented flexibility to our operations, allowing us to pivot as quickly as our business needs and shopper expectations evolve,” says Wes Wilson, Vice President of Information Technology at Eileen Fisher.

“The platform’s out-of-the-box integrations and continuous feature delivery - paired with our deep confidence in the Aptos team - were key factors in our decision. This is more than a new software roll-out; it’s a profound shift that elevates every level of engagement with our customers.”

Lori Harmon, Director of Consumer Systems at Eileen Fisher, says: “Aptos ONE’s intuitive interface and real-time integrations simplify complex tasks, freeing our associates to focus on what they do best: creating authentic relationships with our customers.”

“Whether looking up loyalty points or purchase history, managing real-time inventory or placing endless aisle or preorders, the result is high-touch service delivered from a single mobile device.”

Harmon also states that the cohesion between in-store and online touchpoints will be a major advantage. With Aptos ONE POS and the retailer’s e-commerce platform accessing the same payment provider and CRM system, the aim is to offer a seamless shopping journey, from streamlined returns to interactions informed by a shopper’s complete history.

“It is a privilege to welcome Eileen Fisher as an Aptos customer and to support their unified commerce transformation,” says Aptos General Manager Jeremy Grunzweig. “With Aptos ONE, it is building the agility needed to scale its mission and define the future of responsible fashion. We look forward to a long-term partnership that helps them reach more shoppers while upholding the superior service for which the brand is known.”

2026 RTIH Innovation Awards

Green retail will be a key focus area at the 2026 RTIH Innovation Awards.

The awards will open for entries in April. They celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Thursday, 15th October.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.