Jewellery retailer Pandora enlists Hardis Supply Chain for warehouse management system project

Hardis Supply Chain has announced a partnership with Pandora to support a warehouse management system (WMS) transformation project. The initiative is helping the jewellery retailer modernise and standardise warehouse operations across regions as part of a broader, end-to-end supply chain transformation.

Pandora has embarked on a programme spanning ERP, WMS, TMS, and global visibility platforms to support growth, sustainability goals, and an increasingly digital retail ecosystem.

With a complex global footprint that includes crafting facilities and distribution centres in Thailand, Europe, and North America, alongside an extensive third-party logistics (3PL) network, the company says that it required a scalable, flexible foundation capable of orchestrating operations across regions and channels.

“We needed a partner that would flex with us,” says Dawn Swackhamer, Vice President of Global Operations & Planning Technology at Pandora. “The big names can be rigid and don’t offer customisation. Hardis was willing to configure and customise to meet our unique needs, and they do it very well.”

Hardis WMS is being deployed globally in phases, beginning with Europe and Thailand, with expansion planned next for Pandora’s North America distribution centre in the summer.

“Having a partner that understood our business in great detail made all the difference,” Swackhamer says. “Together, we designed, built, and tested something that truly worked for us.”

2026 RTIH Innovation Awards

Supply chain technology will be a key focus area at the 2026 RTIH Innovation Awards.

The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world.

Our winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November.

Check out our 2025 winners here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.