Grocery giant Asda teams up with Infobip to become largest RCS traffic sender in the UK Online retailStaff WriterApril 20, 2023Infobip, Asda, Supermarkets, Grocery retail, RCS business messaging, Mobile apps, Wayve, Online retail, Online delivery, Omnichannel retail, Customer supportComment
ASICS taps Amelia conversational AI tech to improve CX Customer supportStaff WriterJuly 8, 2022ASICS, Amelia, AI, Artificial intelligence, Digital service agents, Omnichannel retail, Customer experience, Customer supportComment
Sennheiser and Superdry deploy eDesk customer support tools Customer supportStaff WriterMarch 16, 2021Sennheiser, Superdry, eDesk, Customer support, E-commerce, Data, Automation, Online retailComment
Retail technology deals and deployments round up Retail technologyStaff WriterJanuary 11, 2021Retail technology, Online retail, Payments, Omnichannel retail, Bricks and mortar retail, Customer support, E-commerceComment
Quiz taps HelloDone tech for customer support initiative Customer supportStaff WriterJanuary 7, 2021Quiz, HelloDone, Artificial intelligence, Customer support, Facebook Messenger, E-commerce, Haroun Saleemi, Online retailComment
Ikea goes on hiring spree for customer support transformation project Customer supportStaff WriterNovember 17, 2020Ikea, Customer support, Recruitment, Jobs, Analytics and insights, AnalyticsComment
Sex Doll Genie announces recruitment drive as sales surge Online retailStaff WriterMay 18, 2020Sex Doll Genie, Online retail, Coronavirus outbreak, COVID-19, Coronavirus lockdown, E-commerce, Fulfilment, Customer supportComment
Boost for online retailers as coronavirus rewrites digital connectivity rulebook CoronavirusStaff WriterApril 2, 2020Coronavirus outbreak, Online retail, Online delivery, Digital connectivity, COVID-19, EY, Customer service, Customer supportComment
Insight Partners heads up major Espressive Series B round Funding roundsStaff WriterMarch 26, 2020Insight Partners, Espressive, Startups, Chatbots, Funding rounds, Customer supportComment
