Ikea goes on hiring spree for customer support transformation project
Ikea is looking to recruit people for its Analytics & Insights team.
“We're creating a new Ikea. We want to take care of our customers, co-workers and business in the best possible way – to not only meet but also exceed their expectations and offer an outstanding support in all our customer meeting points,” Anton Homma, Global CSC Customer Knowledge & Insights Manager at Ingka Group/Ikea, said in a LinkedIn post.
“We have challenged ourselves and explored different opportunities to transform to an organisation fit for the future.”
“By focusing on customer support instead of customer support centres, we will ensure a more holistic approach throughout the customer journey, creating a seamless experience for our customers wherever and whenever they choose to meet us. We have started on a customer support transformation strategy that will lead us in the work going forward,” he concluded.
Hence why Ikea is looking for new team members that will focus on analytics and insights. Further details here.
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