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Shoptalk Europe 2026

Staff Writer 21/04/2026 Staff Writer 21/04/2026

Colombian brand Soreil Lingerie goes live with Brarista full AI powered fitting chatbot and mini chatbot

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Staff Writer 07/04/2026 Staff Writer 07/04/2026

Lingerie brand Somewhere Never deploys Brarista's AI powered sizing chatbot platform

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Is the age of searching for things in retail almost over?

Staff Writer 07/04/2026 Staff Writer 07/04/2026

Is the age of searching for things in retail almost over?

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Woolworths claims a first as it inks deal with Google to use Gemini platform in Olive chatbot

Staff Writer 13/01/2026 Staff Writer 13/01/2026

Woolworths claims a first as it inks deal with Google to use Gemini platform in Olive chatbot

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Heineken unveils WhatsApp technology that turns long voice note monologues into real-life chats

Staff Writer 12/12/2025 Staff Writer 12/12/2025

Heineken unveils WhatsApp technology that turns long voice note monologues into real-life chats

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Revolution Beauty teams with CM.com as customer queries get handled by AI during Black Friday

Staff Writer 05/12/2025 Staff Writer 05/12/2025

Revolution Beauty teams with CM.com as customer queries get handled by AI during Black Friday

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The price isn't right: online shoppers quibble as fashion retailer Oh Polly deploys AI chatbot Nibble

Staff Writer 01/05/2025 Staff Writer 01/05/2025

The price isn't right: online shoppers quibble as fashion retailer Oh Polly deploys AI chatbot Nibble

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AI insights, clienteling, and store fulfillment coming to Aptos ONE PoS platform during 2025

Staff Writer 12/01/2025 Staff Writer 12/01/2025

AI insights, clienteling, and store fulfillment coming to Aptos ONE PoS platform during 2025

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Wix releases AI feature enabling businesses to engage with their customers online even when they're unavailable

Staff Writer 11/12/2024 Staff Writer 11/12/2024

Wix releases AI feature enabling businesses to engage with their customers online even when they're unavailable

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Ikea Switzerland launches JobBot on WhatsApp tool with aim of making it easier for people to apply

Staff Writer 18/11/2024 Staff Writer 18/11/2024

Ikea Switzerland launches JobBot on WhatsApp tool with aim of making it easier for people to apply

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Using AI to improve customer service

Staff Writer 28/08/2024 Staff Writer 28/08/2024

Using AI to improve customer service

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Future of UX design: AI and machine learning revolution

Staff Writer 22/08/2024 Staff Writer 22/08/2024

Future of UX design: AI and machine learning revolution

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Target preps GenAI powered chatbot roll-out across US stores as technology plays ‘outsized role in future of retail’

Staff Writer 24/06/2024 Staff Writer 24/06/2024

Target preps GenAI powered chatbot roll-out across US stores as technology plays ‘outsized role in future of retail’

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The Estée Lauder Companies and Microsoft look to reimagine the beauty industry with generative AI tools

Staff Writer 26/04/2024 Staff Writer 26/04/2024

The Estée Lauder Companies and Microsoft look to reimagine the beauty industry with generative AI tools

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Online retailers continue to leverage chatbots to enhance customer experience

Staff Writer 12/04/2024 Staff Writer 12/04/2024

Online retailers continue to leverage chatbots to enhance customer experience

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The Very Group hosts artificial intelligence immersion day as online retailer shows off new GenAI chatbot

Staff Writer 14/03/2024 Staff Writer 14/03/2024

The Very Group hosts artificial intelligence immersion day as online retailer shows off new GenAI chatbot

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Intellias: AI chatbots most disruptive automated experiences in online shopper buying journeys

Staff Writer 15/02/2024 Staff Writer 15/02/2024

Intellias: AI chatbots most disruptive automated experiences in online shopper buying journeys

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When AI goes wrong: DPD left red faced as frustrated customer flags useless, potty mouthed chatbot

Staff Writer 22/01/2024 Staff Writer 22/01/2024

When AI goes wrong: DPD left red faced as frustrated customer flags useless, potty mouthed chatbot

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The best AI chatbots for your business in 2024

Staff Writer 08/01/2024 Staff Writer 08/01/2024

The best AI chatbots for your business in 2024

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Helpful advice if you're wondering what you need for a successful business

Staff Writer 24/12/2023 Staff Writer 24/12/2023

Helpful advice if you're wondering what you need for a successful business

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