Vista Retail Support hooks One Stop as a customer

One Stop has selected Vista Retail Support to provide technology support (including EPoS and back office IT) and project services for its estate of 900+ stores across the UK.

The multi-year contract award includes the provision of a second line triage helpdesk, hardware maintenance for all of One Stop’s in-store technology, as well as IMAC activity which includes managing the IT systems and data cabling services for new store openings, store refits, and closures.

Mark Denton, Head of Technology at One Stop, says: “We chose Vista Retail Support because they already understood the pressures of our industry sector, having demonstrated their support model with a number of similar convenience and grocery retailers.”

“It was also key to our decision that they could demonstrate their experience with our technology platforms. The work they have already done has simplified our processes and the feedback from our store colleagues and the wider business has been really positive. I am delighted that the launch of our engagement was seamless and it’s a testament to both our teams that we got this over the line so quickly.”

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