Marks and Spencer keeps the retail technology faith with Flooid

Marks & Spencer has extended a software and services agreement with Flooid for up to another five years.

Flooid (formerly PCMS Group), agreed with the retailer in 2007 to supply software to run PoS and self-checkouts across the M&S store estate, and will now extend this to include access to its unified commerce basket services platform, which enables retailers to build omnichannel experiences in house or with other partners.

Paul Airey, Head of Technology & Digital at Marks & Spencer, says: “We originally selected PCMS to replace our ageing software in all our store formats.”

“The world has changed a great deal since this time, and our solutions need to wholeheartedly support the growth of our omnichannel offering.”

“We need to be able to serve customers however they want to shop, so we’re delighted that Flooid will enable us to grow our omnichannel capabilities using its basket services.”

“This enables us to launch new formats like consumer mobile and self-service kiosks quickly while allowing us to create and build our own experiences on top of the Flooid platform.”

Martyn Osborne, CEO EMEA at Flooid, comments: “I’m delighted to be extending our strong relationship with Marks & Spencer, developed over many years.”

“Marks & Spencer is one of consumers’ favourite retail brands and we’re excited to be able to support its changing business formats and ambition for change and growth by supplying our current and future innovations over the next several years.”

Retail technologyStaff WriterMarks and Spencer, Flooid, Retail technology, PoS, Self-checkouts, Stores, PCMS, Payments, Unified commerceComment