Marks and Spencer kicks off roll-out of self-checkouts in changing rooms despite shoplifting concerns

Marks and Spencer is bringing self-checkouts to its store changing rooms so that shoppers won’t have to join two queues when trying on and buying clothes.

The retailer is planning to roll-out self-service tills in 180 of its clothing stores by early 2028.

Operations Director Sacha Berendji told The Telegraph: “We’d like customers to be able to walk straight into the fitting room with no queue, try on what they’ve chosen, then pay there and just walk out.”

“Shoplifting is a major problem in this country, but there are things that we’re all doing to mitigate some of those losses.”

The new tills have thus far been introduced in 28 recently revamped stores.

2024 RTIH INNOVATION AWARDS

Self-checkouts are a key focus area for the sixth edition of the RTIH Innovation Awards, which are now closed for entries.

The awards, sponsored by CADS, 3D Cloud, Brightpearl by Sage’s Lightning 50, Business France, and Retail Technology Show 2025, celebrate global tech innovation in a fast moving omnichannel world.

Key 2024 dates

Friday, 25th October: Award entry deadline 

Tuesday, 29th October: 2024 shortlist revealed

30th October-6th November: Judging days

Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.