Parcel delivery firm Evri looks to boost website accessibility using AI with accessiBe partnership

UK parcel delivery company, Evri, has announced a partnership with accessiBe to improve website accessibility using artificial intelligence (AI).

Last month, Evri announced a new plan to become the most accessible company of its type in the UK as it estimates one in four home deliveries go to disabled consumers. 

accessiBe was founded in 2018 and works with brands such as British Airways, BMW and Nintendo. Evri is the first major UK parcel delivery company leveraging its tech to enable disabled consumers to use its website, including tracking, delivery preferences, and booking a courier collection.

The website widget uses AI technology to let consumers choose from several profiles that automatically implement recommended adjustments. These include a seizure safe profile to pause all animation; a vision impaired profile to enhance visuals, adjust contrast and modify colour; and an ADHD friendly profile to enhance focus and reduce distractions.

In addition to the pre-set profile, the interface offers dozens of custom adjustments such as keyboard navigation, text magnification, font size and contrast adjustments, sound muting, and image hiding.

Chris Ashworth, Chief Customer Officer at Evri, says: “Every customer matters, and every parcel matters. We know through our own research that one in four people rely on home deliveries to maintain their independence or improve the quality of their life.”

“I’m proud of the updates we launched last month, giving disabled consumers even more control over their doorstep experience and this latest improvement to our website, brings Evri another step closer on its mission to become the most accessible parcel delivery company. We will continue to listen to customers, colleagues and couriers over the next few years, making sure Evri better serves our communities.”

Dekel Skoop, CEO at accessiBe, says: “With 24% of the UK population living with disabilities in an increasingly digital world, it is essential that we ensure accessible online services. We’re excited to partner with Evri to integrate our web accessibility solutions into their platform, creating a more inclusive, seamless, and customer-friendly experience.”

2024 RTIH INNOVATION AWARDS

Inclusive technology was a key focus area at the sixth edition of the RTIH Innovation Awards.

The awards, sponsored by Vista Technology Support, Scala, CADS, 3D Cloud, Brightpearl by Sage’s Lightning 50, Business France, and Retail Technology Show 2025, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended last month’s gathering.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.” 

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended last month’s gathering.