Frictionless shopper journeys: Screwfix looks to make key appointments for customer first strategy RecruitmentStaff WriterFebruary 15, 2023Screwfix, Kingfisher, Recruitment, Appointments, JJ Van Oosten, RTIH Innovation Awards, 2022 RTIH Innovation Awards, B&Q, Omnichannel retail, AppointmentsCRM, Insights and data, Customer experienceComment