Post Office customers can now collect online parcels with EasyID app

It is now possible to collect parcels and letters from Post Offices using an app on your phone to show your ID, instead of having to bring a document such as a passport or driving licence.

The Post Office EasyID app, which has been created by Yoti, can be used for completing online transactions that require proof of identity at: 10,500 Post Offices for mail collections.

Also, 5,000 Post Offices that offer National Lottery ticket purchases or for claiming prizes under £500.

13,000 Payzone outlets within convenience stores as a proof of identity or a proof of age for example when buying a national lottery ticket or age-restricted items such as cigarettes; 12,000 retailers across the UK that already accept ID provided by Yoti.

We've just hit over 10 million downloads! 🥳

It's been a wild ride but look how far we've come...

Read more in our latest blog: https://t.co/aW6ajVdZH1 #digitalidentity #getyoti
— Yoti (@getyoti) April 15, 2021

To use the app, customers download it from Android Play or the Apple App Store. They then verify their identity using documents such as a passport, driving licence or national ID card, and facial recognition software.

This creates a secure digital ID on their mobile device, including their photo and date of birth, which is protected by their biometrics and a PIN, and can be presented in Post Offices and shops.

Nick Read, Chief Executive at the Post Office, says: “Our free to use EasyID app is all about making life a little bit easier for the millions of people who use our branches to collect their parcels and other mail.”

“Having the app means you don’t need to show a physical copy of your driving licence or passport to prove your identity, meaning a quicker and safer experience in a branch.”

“The app allows customers to build their own secure digital identity on their smartphone, enabling them to easily control and prove who they are to whichever business they want to interact with.”

“We see this as an exciting opportunity for customers and postmasters alike and expect the app to become a standard way of verifying ID for many businesses nationwide.”

Robin Tombs, Co-Founder and CEO, Yoti, says: “Having announced our partnership with Post Office in February, we’re delighted to see our first service go live so quickly – it’s a testament to the collaboration between our teams.”

“The UK government earlier this year said that a digital identity you can use easily and universally will be the cornerstone of future economies, unlock the digital economy, improve access to services, safeguard privacy and combat fraud.”

“EasyID demonstrates that Post Office and Yoti are driving innovation that will benefit consumers, business and its own Postmasters alike.”

“Together we will transform the way that people prove their identity in the UK. We’ll remove friction from ID processes online and on the high street, and tackle the growing threat of identity fraud.”