Figaret enlists OneStock and HiPay for omnichannel project

French fashion house Figaret has chosen OneStock OMS for an ominchannel initiative that includes deployment of the latter’s Order In-Store solution in all 29 of its stores.

Figaret has also renewed its partnership with HiPay, to support it in payment management for this new project.

With three fits, two sleeve lengths and a wide range of styles to choose from, as well as bespoke designs, Figaret's physical stores cannot carry the entire range of products in all sizes.

It therefore turned to OneStock to unify online and in-store stock and maximise product availability.

Over one third of European consumers agree that brands should aim to reduce their impact. #Retailers need to be prioritising eco-friendly processes.

Read more about how more #sustainability in retail can also boost business:https://t.co/CL1KI1nmYR #ordermanagement pic.twitter.com/ELWw7zxgmz
— OneStock UK (@_OneStock) January 11, 2022

If a customer can’t find a product in-store, Figaret store associates can access the entire catalogue and connect to all stock points via their tablet.

Customers can then finalise their order, go home with the available items and have the unavailable items delivered to their home or to the store of their choice.

These items would be sent from the DC or another of the brand's stores. Another benefit is that during sales operations (clearance sales, Black Friday, etc.) and busy periods, a store associate can be dispatched to place orders and collect payment straight from the shop floor.

“Our faith in HiPay, our long standing partner, and OneStock's expertise and references, were key factors in our choice of PSP and OMS,” says Eléonore Baudry, President at Figaret.

“The implementation of Order In-Store is a real asset for our smaller shops, which can now sell our entire catalogue.”

“We plan to continue Figaret's omnichannel development by implementing Click & Collect and Ship From Store. The aim is to facilitate access to our clothes across all points of sale and to offer the best possible shopping experience.”

Featured