UK retailer Homebase teams with Quadient to offer online delivery and returns solutions for customers

Quadient has announced a new partnership with Homebase, a UK home improvement retailer.

This allows Homebase to host parcel lockers as part of Quadient’s Open Locker Network, with the aim of offering convenient, secure delivery and pickup solutions for carriers and consumers at its stores across the United Kingdom. 

Neil Robinson, Head of Property at Homebase, says: “The introduction of smart lockers makes it even easier for customers to pick up or return their online deliveries in-store, as well as acting as an extension of our own click and collect service.”

The partnership is a step on Quadient’s journey to roll out 5,000 open locker locations across the UK.

“We are excited about this partnership with Homebase, which contributes to expanding the new delivery options we are bringing to consumers across the UK,” says Katia Bourgeais-Crémel, EVP Parcel Locker Solutions Europe at Quadient.

“Consumers expect convenience at every touchpoint in their online shopping journey. Our ambition is to provide an unparalleled service for all players of the e-commerce value chain, consolidating multi-carrier parcel flows and creating an exceptional customer experience.”

“By installing our open lockers alongside its other in-store services, Homebase can become a one-stop shop for customer needs, all while freeing up in-store staff and team members and reducing the environmental impact of parcel deliveries.”

Parcel Pending by Quadient solutions leverage monitoring and tracking cloud-based technologies. Customers receive real-time automated messages once parcels are delivered into one of the compartments.

These messages provide unique pick-up codes to be used on-screen, or a barcode for touchless pick-up. The parcel lockers at Homebase are accessible to major UK delivery partners.