Youth fashion retailer Pacsun rolls out Manhattan Associates Active Point of Sale solution
Manhattan Associates reports that Pacsun has deployed Manhattan Active Point of Sale (PoS), a cloud native in-store sales and service solution.
Following a five-month project start to pilot phase, Pacsun rolled out the offering across 300 plus stores in eight weeks.
It says that mobile checkout capabilities eased long in-store lines, while unified inventory management, powered by RFID integration, supported seamless fulfillment across Instagram, Amazon, TikTok and Pacsun’s own channels.
During peak holiday season, it achieved record breaking revenue and streamlined operations, with 40% of online orders being fulfilled via stores, optimising inventory proximity, labour capacity and shipping costs that reduced logistics expenses by 25%.
“Manhattan’s PoS is a game-changer,” says Shirey Gao, Pacsun’s Chief Digital and Information Officer.
“Unified commerce means one transaction, one checkout, whether a customer buys online, returns in-store, or accesses inventory from any channel. Store associates adapted instantly, turning challenges like oversold items into opportunities. During peak demand time, real-time analytics helped us resolve unified orders 50% faster, safeguarding our customer relationships and securing our strongest holiday season yet.”
“Pacsun’s success underscores how stores thrive when unified with digital,” says Stewart Gantt, Executive Vice President, Professional Services. “Our PoS solution isn’t just a tool. It’s a growth engine that turns every interaction into a loyalty building moment, whether a customer starts their journey on TikTok or in a fitting room.”
2025 RTIH INNOVATION AWARDS
Unified commerce was a key focus area at the 2025 RTIH Innovation Awards.
We received a record number of entries and many fantastic examples of the continued resilience and dynamism of the retail space during hugely challenging times.
For a full rundown of all of the shortlisted entries, click here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC in Central London on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
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