Debenhams Group partners with InPost to boost delivery options for customers across the UK

Debenhams Group, an online retailer behind brands including Debenhams, boohoo, boohooMAN, Karen Millen, and PrettyLittleThing, is adding to its UK delivery service through a new partnership with InPost.

Customers will now gain access to InPost’s network of 10,000 lockers and 6,000 parcel shops nationwide.

InPost is now live as a primary delivery option on brands including Dorothy Perkins, Coast and Warehouse, as well as on boohoo and Nasty Gal. Since launching at the end of May, thousands of customers have selected it as their preferred method, according to those involved.

Debenhams Group also plans to implement a next-day delivery option in the future, to support customers with its last minute purchases and time sensitive orders. InPost will also be live across the Group’s other brands - boohooMAN, Karen Millen and PrettyLittleThing later this year.

Dan Finley, Chief Executive Officer at Debenhams Group, comments: “We know that customers are looking for more choice and convenience. Plans often change, so shoppers need flexible delivery options that can fit easily into their everyday lives and schedules. By adding InPost to our delivery options, we’re giving customers even more control over when and where they pick up their orders, making it even easier for them to access the brands they love across Debenhams Group.”

Neil Kuschel, Chief Executive Officer at InPost UK, says: “Partnering with Debenhams Group is another exciting step in our mission to make deliveries work better for consumers and retailers alike. With consumers increasingly demanding fast, convenient and reliable ways to shop online, InPost provides a scalable solution that meets those expectations. It’s been fantastic to see such strong early adoption across the Debenhams Group brands and to work at pace together to deliver a seamless experience for shoppers nationwide.”

Debenhams Group has also partnered with InPost on a nationwide multi-channel advertising campaign, including an installation at Piccadilly Lights in Central London.

2025 RTIH INNOVATION AWARDS

Online delivery will be a key focus area at the 2025 RTIH Innovation Awards.

The awards, which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.