Uber veteran Susan Anderson takes on Global Head of Delivery role and joins firm's executive team

Susan Anderson has been appointed Global Head of Delivery at Uber.

During her eight plus years at Uber, Anderson has held multiple leadership roles across regions and business units. She played a key role in launching Uber Eats in Australia, led the Mobility business in the Asia-Pacific region, shaped global strategy for Mobility, and most recently oversaw Uber for Business and Business Development worldwide.

Prior to that, she held leadership positions at Amazon, Bain & Company, and Capital One, and has worked extensively across Europe, Asia-Pacific, and the United States.

Anderson says: “Across every corner of our Delivery business - from restaurants, to grocery, to the rest of retail and everyday essentials - we’re entering a new phase of momentum. Consumer growth is accelerating, our merchant tools are becoming smarter and more intuitive across both Uber Eats and Direct, and we’re raising the bar on quality across the board.”

“I’m proud of the foundation we’ve built and energised to lead this next chapter with a focus on scaling our formula for omnichannel success, expanding selection, and delivering even more value to consumers, couriers, and merchants around the world.”

Andrew Macdonald, Chief Operating Officer, Uber, says: "Susan will lead our global Delivery business and join the executive leadership team. Susan has worn many hats at Uber across a variety of businesses and regions, always willing to go get it and deliver in times of both need and opportunity, for Uber. Our Grocery & Retail business has hit a real inflection point under Susan’s leadership, and I’m excited to see her step into this new role."

2025 RTIH INNOVATION AWARDS

On demand delivery will be a key focus area at the 2025 RTIH Innovation Awards.

The awards, which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.