Checkout.com inks deal with Spotify to power payments globally for digital music service

Checkout.com is set to provide global acquiring services for Spotify with the aim of delivering a secure and reliable payments experience for its global audience of more than 700 million monthly active users and 280 million+ paying subscribers.

“Our aim is to deliver a seamless, simple, and safe payment experience so that our users can focus on enjoying the music, podcasts, and audiobooks they find on Spotify,” says Sandra Alzetta, Vice President, Global Head of Payments and Customer Service at Spotify.

“It's important for us to work with partners who can move quickly and collaborate closely. Partnering with Checkout.com enables us to leverage their global reach, local expertise, and the ability to optimise payment performance at scale.”

Spotify will use Intelligent Acceptance, Checkout.com’s proprietary AI solution that uses real-time data from its global network to intelligently route transactions, reduce failures, and improve performance. The integration also includes network tokens and authentication services.

“This partnership with Spotify is a significant milestone in our mission to power the world’s leading digital enterprises with reliable, high performance digital payments,” says Guillaume Pousaz, CEO and Founder of Checkout.com.

“Spotify sets the standard for digital experiences for creators and fans across the world, and payments play a critical role in delivering that. By combining our global acquiring network with Intelligent Acceptance - which performs 87 million real-time optimisations daily - we’re helping maximise acceptance rates, reduce costs, and deliver the best possible payment experience for Spotify's global audience, today and in the future.”

RTIH AI in Retail Awards

Brarista, IBM Consulting, Foundit!, Quorso, Vusion, Sensei, Reckon.ai, EE, Walkbase, Globant, Riskified, and Goddiva were among the winners at the RTIH AI in Retail Awards, sponsored by VenHub Global, 3D Cloud, EdTech Innovation Hub, and Retail Technology Show.

Our 2026 hall of fame entrants were revealed during a sold out event which took place at The Barbican in Central London on Thursday, 29th January, and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “According to Amazon’s Andy Jassy: AI is a once in a lifetime reinvention of everything we know, and the largest technology transformation since the cloud.”

“Whether that’s overstating it or not, we're certainly seeing an increasing number of innovative, potentially game changing developments in this space across both traditional and digital retail spaces. And that is reflected in tonight's finalists, who are boosting customer experiences and tackling retailers' painpoints across the likes of physical stores, online, omnichannel, supply chain, and payments.”

“To quote one of our judges: I have to admit, judging these awards was so difficult. So many that would have been worthy winners. And great to see how AI has moved firmly into delivery mode. Firmly into delivering for customers and driving huge innovation.”

Congratulations to our 2026 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended our Thursday, 29th January gathering.

Stay tuned for an indepth review of the awards ceremony in the next edition of RTIH magazine.

You can also download our awards brochure here.