Hobbycraft keeps faith with Retail Assist partnership

Hobbycraft has extended its IT help desk support contract with Retail Assist.

The two have been working together since 2012, with the latter acting as the first point of contact when any of Hobbycraft’s 94 UK stores encounter IT issues. The contract, which also includes head office and datacentre support, will now run until July 2021.

Matt Louth, IT Director at Hobbycraft, says: “We value that Retail Assist offers a single point for our store teams to log and resolve calls, whilst also offering the flexibility to evolve as our business expands. These combined factors make them an ideal provider to partner with and I look forward to continuing our successful relationship together.”

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