Pets at Home enlists OneStock for new Click and Collect service

Pets at Home has launched a one hour Click & Collect service, powered by an order management solution (OMS) from OneStock.

After an initial roll-out to 40 stores, an additional 410 went live and it has now been deployed in all physical locations across the network.

OneStock implemented the OMS into the retailer’s IT ecosystem over a six month period.

Customers can now see which of their items are available in which stores. The new service also allows them to get their orders faster than before when shipped from the central distribution centre.

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— Pets at Home (@PetsatHome) July 17, 2021

Chris Holyland, Group Digital Director at Pets at Home, comments: “OneStock’s solution helped us deliver customer convenience and speed of collection into our customers’ buying journeys at a particularly important time.”

“When pet owners make a purchase, especially if it's pet food or essential accessories such as bedding, they want to access it as quickly as possible in order to care for their pet.”

“As a nation of pet lovers, our pets became even more important to us during the pandemic, so being able to offer fast and flexible fulfilment to shoppers was a key evolution in our customer experience strategy.

Romulus Grigoras, Founder and CEO at OneStock, says: “We know that the popularity of express Click and Collect is rising amongst UK consumers.”

“Research in our latest report showed that more than two thirds turned to Click and Collect while non-essential retail was closed during lockdown.”

“This increased adoption has evolved shoppers expectations around speed of in-store collections, with fast fulfilment options the order of the day.”