Workday veteran Eric Fearday takes on Chief Revenue Officer role at CRM specialist Klaviyo
Eric Fearday has joined Klaviyo as Chief Revenue Officer. He was previously at Workday where he spent almost nine years, most recently serving as Global Senior Vice President.
In a LinkedIn post, he said: “We’re at an inflection point in how businesses build relationships with their customers. AI is moving software from tools teams operate to systems that can reason, act, and continuously improve, and that shift is fundamentally changing what a CRM can be.”
He added: “Klaviyo is leading that change with its vision for an autonomous CRM, built on first-party data and deeply integrated across marketing and service. The opportunity ahead is massive, for customers of all sizes, across the globe.”
“What drew me here is the combination of ambition and practicality. Klaviyo isn’t chasing AI for AI’s sake. It’s focused on applying it where it creates real value: accelerating growth, improving customer experiences, and helping teams operate with less friction. I’m energised by the path forward, scaling our upmarket motion, building a truly global sales and partnerships organisation, and partnering closely with customers as this next chapter of CRM takes shape.”
RTIH AI in Retail Awards
Brarista, IBM Consulting, Foundit!, Quorso, Vusion, Sensei, Reckon.ai, EE, Walkbase, Globant, Riskified, and Goddiva were among the winners at the RTIH AI in Retail Awards, sponsored by VenHub Global, 3D Cloud, EdTech Innovation Hub, and Retail Technology Show.
Our 2026 hall of fame entrants were revealed during a sold out event which took place at The Barbican in Central London on Thursday, 29th January, and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Lucy Porter.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “According to Amazon’s Andy Jassy: AI is a once in a lifetime reinvention of everything we know, and the largest technology transformation since the cloud.”
“Whether that’s overstating it or not, we're certainly seeing an increasing number of innovative, potentially game changing developments in this space across both traditional and digital retail spaces. And that is reflected in tonight's finalists, who are boosting customer experiences and tackling retailers' painpoints across the likes of physical stores, online, omnichannel, supply chain, and payments.”
“To quote one of our judges: I have to admit, judging these awards was so difficult. So many that would have been worthy winners. And great to see how AI has moved firmly into delivery mode. Firmly into delivering for customers and driving huge innovation.”
Congratulations to our 2026 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended our Thursday, 29th January gathering.
Stay tuned for an indepth review of the awards ceremony in the next edition of RTIH magazine.
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