Fenwick taps Klaviyo, Gorgias and Nosto tech as it wraps replatforming on to Shopify Plus

British retailer Fenwick has worked with Woolman to go live on Shopify Plus.

In a LinkedIn post, Mikko Rekola, Chief Evangelist at Woolman, said: "Special thank you to our enterprise ecosystem partners Klaviyo, Gorgias and Nosto for your ongoing support.”

“With over 140 years of heritage, Fenwick is a household name in British retail, renowned for its luxury offering and high touch customer service. To stay competitive in today’s fast paced digital landscape, Fenwick has embarked on a major transformation- replatforming its e-commerce operations to Shopify Plus."

He added that the migration enables the retailer to: Modernise its digital infrastructure with an agile and scalable platform; Create a unified commerce ecosystem connecting online, PoS, inventory, and marketing; Enhance flexibility, making it faster and easier to adapt to changing consumer demands; Lay the groundwork for seamless omnichannel engagement, ensuring Fenwick’s signature service quality translates across every touchpoint.

"Woolman partnered closely with Fenwick through a comprehensive discovery process and tailored technology implementation. This collaborative approach has equipped Fenwick with a future-proof platform ready to support its next phase of digital growth," he said.

"Its Shopify Plus journey is not just about a new platform - it’s a strategic investment in delivering exceptional customer experiences, operational efficiency, and sustainable growth in a competitive market. Woolman will continue to support Fenwick in optimising these capabilities and driving ongoing innovation."

Champa Pindoria, Head of Product at Fenwick, said: “What an incredible journey! This milestone wouldn't have been possible without the seamless collaboration across all our teams. The dedication and teamwork made all the difference. A huge thank you as well to our partners for your support in this transformation."

2025 RTIH INNOVATION AWARDS

Online retail will be a key focus area at the 2025 RTIH Innovation Awards.

The awards, which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.