The Fragrance Shop announces HERO omnichannel tie up
The Fragrance Shop is using HERO’s mobile technology to enable online customers to connect in real-time with store staff members.
“In today’s world, consumers are seeking instant access to information. Partnering with Hero allows our customers to directly communicate with our fragrance experts in-store without leaving their own home,” says The Fragrance Shop Owner and CEO Sanjay Vadera.
.@FragranceShopUK is now live with Hero, helping customers find that *perfect* fragrance virtually 😍
— HERO® Virtual Shopping (@usehero) October 22, 2020
Shoppers can now connect in real time with an in-store fragrance expert for a personalized, 1-on-1 virtual shopping experience 🤳
Discover more 👇https://t.co/U0WC0aMkhp
Julian Holt, COO, The Fragrance Shop, comments: “We know that the best experience for many of our customers will be in-store, allowing us to connect our online customers to our in-store experts via chat and video.”
“It’s in-store that we can bring the story of the fragrance brands to life using the wealth of experience and knowledge of our fragrance experts.”
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