O2 launches virtual queue system in Northern Ireland

O2 is using virtual queuing technology and new store design to reopen its stores in Northern Ireland.

Customers will receive a text when an advisor is ready to assist them in a one to one appointment. NHS and care workers who show their ID badges will also be given VIP access to skip the queue to speak to an advisor in-store.

The contactless payment limit has, meanwhile, been increased to £45, with email receipts. There will also be screens at all open service areas and all product displays, furniture and chairs will be sanitised after every customer.

17 O2 stores across Northern Ireland opened yesterday. Gareth Turpin, Sales, Service and Retention Director, O2, says: “Retail has changed in the wake of Covid-19, and we need to make sure we adapt to that change. We have regrouped and worked out how our stores and our tech can be used to help customers and staff.”

“The result is a more personal service which also saves customer waiting time. We look forward to welcoming everyone back to our stores to see the changes for themselves.”

O2 stores in England will reopen on 15th June. Its locations in Scotland and Wales will return to action pending further guidance.

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