Fossil Group gears up to deploy NewStore mobile Point of Sale solution across 19 countries
Fossil Group is using NewStore’s technology globally across its Fossil, Fossil Outlet, and Watch Station stores.
The lifestyle accessories company has replaced its legacy store solution with the NewStore mobile Point of Sale (mPOS) solution, which will be live in hundreds of locations across 19 countries once the project is complete.
Fossil Group is putting an app powered, digitally connected retail experience in the hands of its associates, allowing them to assist and check out customers anywhere on the store floor with a mobile device.
“The NewStore platform is a significant leap in Fossil Group’s mission to deliver a seamless and unified customer experience. Its mobility is a game-changer, allowing associates to transact everywhere the customer is shopping within the retail store. The ease and consistency of the check-out experience has resulted in quick adoption by teams and stronger conversion rates,” says Fossil Group's Robin Beighley, Vice President - North America Stores.
“NewStore’s innovative cloud-based solution establishes the foundation for rapid digital growth and optimization of our holistic customer journey.”
“NewStore represents a significant, strategic partner for Fossil on our continued journey to invest in the retail and omnichannel experience. With its seamless integrations and intuitive mobile interface, their platform has energised our retail teams and added immediate value as we continue to move forward with our global deployment,” says Steve Richards, Senior Vice President and Chief Information Officer, Fossil Group.
Once the project is complete, associates can access all order and inventory data across the business.
NewStore will also support omnichannel flows, such as remote selling, store fulfilment, endless aisle, buy online pickup in-store (BOPIS), and buy online return in-store (BORIS).
Additionally, because the technology has pre-built integrations with the Salesforce suite of products, Fossil Group can extend its recent investments in Commerce Cloud, Marketing Cloud, and Service Cloud to its stores.
“Delivering a seamless connected commerce experience across borders requires a partner with expertise and the worldwide infrastructure to make it happen,” says Stephan Schambach, Founder and CEO, NewStore.
“NewStore is the only platform built to help companies navigate and scale complex digital transformations on a global scale. With roll-outs across more than 50 countries, we have the proven capacity to support Fossil Group’s needs and bring elevated, consistent experiences to all of their stores worldwide.”
2023 RTIH Innovation Awards
NewStore is among the shortlisted companies at the 2023 RTIH Innovation Awards.
It Is in the running for our Omnichannel Retail Initiative of the Year and Technology Implementation of the Year (UK) gongs, alongside Footasylum and Sweaty Betty respectively.
Our winners will be revealed at a fantastic awards ceremony, which will take place at the Barbican Centre in central London.
The event will be held on Wednesday, 29th November, maintaining its popular evening format, with a drinks reception in the stunning Conservatory, followed by a Christmas themed three course meal, and awards ceremony in the Garden Room.
To book your place at this must attend event, click here.
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