John Lewis & Partners has implemented Paragon’s Live Management software, meaning it will now be able to share real-time delivery information across its store network.
“Consumer expectations are increasing year on year making the market more competitive than it has ever been. John Lewis & Partners is dedicated to providing the best customer service possible – it’s in our DNA. When we make a customer service pledge, we absolutely must deliver on the promise, but it has to be done in the most efficient way possible,” says Ben Farrell, Head of Central Operations and Transport at John Lewis & Partners.
“Successful supply chain management in a digital world is all about visibility. By adding Paragon Live Management to our existing Paragon solution we can quickly share vital information across the Partnership. This helps us to make better use of John Lewis partners in each shop and provide a better experience for our customers.”