Oh Polly targets digital natives with InPost Instant Returns service
Fashion brand Oh Polly has signed up to InPost’s QR code-based Instant Returns service.
This was launched earlier in the year.
There is no need for online shoppers to print a label at home when returning items, or at the drop off point. Instead, they scan their QR code at an InPost locker and hand the parcel over.
Missguided, New Look and schuh have also added Instant Returns to their online offerings.
Jason Tavaria, CEO at InPost UK, says: “We’re excited to welcome Oh Polly into our cohort of partners, and help them to make the returns experience as frictionless as possible.”
“For retailers, returns are becoming a huge part of the customer experience, core to driving customer lifetime value and competitive advantage.”
“That’s why we’re on a mission to make the returns process as easy as possible, making it possible for customers to return items in seconds whilst at convenient locations.”
Claire Henderson, CEO at Oh Polly, comments: “Making things as convenient as possible for our customers is key to us, and we’re excited to partner with InPost to offer more ease and convenience when it comes to returns.”
“Our customers are predominantly digital natives, and we know the simplicity of the Instant Returns service will be a hit with them.”
