Amazon CEO Andy Jassy announces Doug Herrington as Worldwide Stores boss
Doug Herrington has been appointed as the new CEO of Amazon’s Worldwide Stores business (formerly known as Consumer).
He has been at Amazon for 17 years, joining the company in 2005 to build out the Consumables business, launching Amazon Fresh in 2007, and in 2015, taking on leading all of the North American Consumer business.
“Doug and I have worked together on S-team since 2011. He is a builder of great teams and brings substantial retail, grocery, demand generation, product development, and Amazon experience to bear,” says Amazon CEO Andy Jassy.
“He’s also a terrific inventor for customers, thinks big, has thoughtful vision around how category management and ops can work well together, is a unifier, is highly curious, and an avid learner.”
“I think Doug will do great things for customers and employees alike, and I look forward to working with him in this leadership role.”
The Operations organisation will now be united under a single leader, John Felton, who has been at Amazon for nearly 18 years, spending 12 years in Retail and Operations finance leadership roles.
In 2018, he moved to Worldwide Operations to become the VP of Global Customer Fulfillment.
And in 2019, he took over the newly formed Global Delivery Services group, encompassing global import/export, Amazon Logistics, and last mile delivery services. Felton joined S-team in September 2020.
He will report to Herrington, as will Russ Grandinetti (International Stores), Christine Beauchamp (North America Stores), Tony Hoggett (Physical Stores), Dave Treadwell (eCommerce Foundation), Neil Lindsay (Pharmacy/AmazonCare/Healthcare), Dharmesh Mehta (Selling Partner Services), Peter Larsen (Buy with Prime), and Pat Bajari (Chief Economist).
Jassy says: “This is a very strong and experienced leadership team. I remain very optimistic about our Stores business, and believe we’re still in the early days of what’s possible.”
He adds: “It’s worth remembering that Amazon currently only represents about 1% of the worldwide retail market segment share, and 85% of that worldwide market segment share still resides in physical stores.”
“If you believe that equation will change over time (which I do), there’s a lot of potential for us as we continue to be laser focused on providing the best customer experience (broadest selection, low prices, fast and convenient delivery) while working on our cost structure to have the right long-term business.”
